At a Glance
- Tasks: Lead a dynamic team to manage service and support for heating systems.
- Company: Join a thriving company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborative atmosphere with opportunities to develop your career.
- Why this job: Make a real difference by ensuring customer satisfaction and operational excellence.
- Qualifications: Experience in service management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
To join the service and support team, working with a team of 15 engineers, 3 Admin staff, 2 projects engineers and 6 sales members serving a customer base of currently 500 customers. Servicing a wide range of commercial and industrial heating systems, including industrial steam plant.
Key Responsibilities:
- Management of Service/PPM/Breakdown support of customers appliances
- Management of Small projects
- Management of customer relationships
- Ensure department achieves financial targets
- Identify and resolve technical issues with the engineers
- Ensure all works adhere to safety regulations and procedures
- Work closely and assist the Director with management of other team members, including engineers, technicians, and customer support staff.
Overall Summary:
Experienced professional with proficient knowledge of job area and practical knowledge of project and service management. Manage projects or processes with general supervision. Communicates with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures. Recommends enhancements to systems and processes. Works to achieve operational targets for specific programs and projects with impact on departmental results. Ensures the smooth day to day operation of the service department.
Nature of Supervision:
Works under general supervision from the Director.
Service Manager employer: CW Executive Search Ltd
As a Service Manager at our company, you will be part of a dynamic and supportive team dedicated to delivering exceptional service to our diverse customer base. We pride ourselves on fostering a collaborative work culture that encourages professional growth and development, offering opportunities for training and advancement within the organisation. Located in a vibrant area, we provide a stimulating environment where your contributions are valued, and you can make a meaningful impact on our operations and customer satisfaction.
