At a Glance
- Tasks: Lead a dynamic team to manage service and support for heating systems.
- Company: Join a thriving company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborative atmosphere with opportunities to develop your career.
- Why this job: Make a real difference by ensuring customer satisfaction and operational excellence.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
The
Role: To join the service and support team, working with a team of 15 engineers, 3 Admin staff, 2, projects engineers and 6 sales members serving a customer base of currently 500 customers.
Servicing a wide range of commercial and industrial heating systems, including industrial steam plant.
Key
Responsibilities: * Management of Service/PPM/Breakdown support of customers appliances * Management of Small projects * Management of customer relationships * Ensure department achieves financial targets * Identify and resolve technical issues with the engineers * Ensure all works adhere to safety regulations and procedures * Work closely and assist the Director with management of other team members, including engineers, technicians, and customer support staff.
Overall
Summary: * Experienced professional with proficient knowledge of job area and practical knowledge of project and service management.
Manage projects or processes with general supervision.
Communicates with contacts inside and outside of own department to explain and interpret operational processes, practices, and procedures.
Recommends enhancements to systems and processes.
Works to achieve operational targets for specific programs and projects with impact on departmental results.
Ensures the smooth day to day operation of the service department.
Nature of Supervision * Works under general supervision from the Director.
Responsible processes within job area....
Service Manager in Kent employer: CW Executive Search Ltd
CW Executive Search Ltd is an exceptional employer located in the vibrant Greater London area, offering a dynamic work environment where innovation and creativity thrive. Employees benefit from a strong emphasis on professional development, with ample opportunities for growth and advancement within the company. The collaborative culture fosters teamwork and encourages individuals to make meaningful contributions, making it an ideal place for those looking to excel in the Waste Transfer and Package Waste sector.
