Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic service team managing fire and security systems across exciting projects.
- Company: Join a forward-thinking company dedicated to customer satisfaction and innovation.
- Benefits: Attractive salary, career development opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities for professional growth and networking.
- Why this job: Make a real difference by enhancing customer relationships and driving service excellence.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Job Purpose: To oversee the service team operating on sites across medium to large projects servicing both Fire and Security systems with a team of 8 service engineers and a shared admin team.
Roles and responsibilities:
- Deal with customer issues within the Service department
- Establishing and implementing training programmes for the service engineers
- Quote for the renewal of maintenance contracts
- Visiting key customer sites following PPM completion to ensure site left compliant and request feedback from customer
- Attending new sites following completion of PPM takeover or new installation
- Building / Retaining / Developing the relationship with the existing customer database and follow up with courtesy calls if any call out occur
- Boost customer growth within the business
- Monthly / Quarterly customer meetings
- Taking part in Operation Meetings for reporting, forecasting and updating / discussing customer issues
- Provide P&L reports, reach KPIs / targets, work on department efficiency / data
- Weekly / Monthly meetings with Small Works Manager and Key Account Manager
- Understanding how to use the reports on SimPRO to review your sales forecast
- Liaising with our supply chain to understand new products on the market and also build strong working relationship
- Assist with Product / Supplier partnerships i.e. GENT, Gallagher, Salto & Milestone etc.
- Work on Cross sell within Brunel / Obsequio
- Supporting Sales staff
- Any other duties assigned to support the needs of the business
Head Of Service in Bristol employer: CW Executive Search Ltd
Contact Detail:
CW Executive Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Service in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Head of Service role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its service offerings. Be ready to discuss how you can boost customer growth and improve team efficiency, as these are key aspects of the role.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully trained teams or handled customer issues in the past. This will demonstrate your capability to oversee the service team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head Of Service in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Head of Service role. Highlight your experience in managing teams, customer relations, and any relevant technical knowledge in fire and security systems.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've dealt with customer issues or implemented training programmes in the past.
Showcase Your Leadership Skills: As a Head of Service, leadership is key. In your application, emphasise your experience in leading teams, conducting meetings, and driving efficiency. We want to see how you can inspire and develop your team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CW Executive Search Ltd
✨Know Your Stuff
Make sure you’re well-versed in fire and security systems. Brush up on the latest technologies and trends in the industry, as well as any specific products mentioned in the job description. This will show that you’re not just interested in the role but also passionate about the field.
✨Showcase Your Leadership Skills
As a Head of Service, you’ll be leading a team of engineers. Prepare examples of how you’ve successfully managed teams in the past, particularly in training and development. Think about how you can demonstrate your ability to boost team morale and efficiency.
✨Customer Relationship Focus
Be ready to discuss how you’ve built and maintained customer relationships in previous roles. Have specific examples of how you’ve handled customer issues or feedback, and how you’ve contributed to customer growth. This is key for the role!
✨Data-Driven Mindset
Familiarise yourself with P&L reports and KPIs, as these are crucial for the position. Be prepared to talk about how you’ve used data to drive decisions and improve service efficiency in your past roles. Showing that you can leverage data will set you apart.