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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer experiences and driving sales.
- Company: A British womenswear brand empowering women through stylish, premium workwear.
- Benefits: 25 days holiday, generous discounts, and a supportive work environment.
- Why this job: Join a growing brand and make a real impact in the fashion industry.
- Qualifications: Experience in retail supervision and a passion for styling.
- Other info: Enjoy regular social events and a vibrant team culture.
The predicted salary is between 28800 - 43200 £ per year.
About Us
We are a British womenswear brand redefining modern, premium workwear for today's professional woman. With a multi-channel presence led by e-commerce and supported by two London stores, we have built a loyal international customer base, particularly in the UK and US. Backed by experienced investors, the business is entering an exciting phase of international growth, driven by a mission to empower women through thoughtfully designed clothing.
Role Purpose
The Store Supervisor plays a key role in supporting the day-to-day operations of the store and team. Working closely with the Store Manager and Assistant Manager, the Store Supervisor is responsible for helping drive sales performance, delivering exceptional customer experiences, and ensuring the highest standards of service, product knowledge, and styling expertise are consistently achieved.
- Customer Service & Sales Performance
- Be commercially minded and help drive store success by identifying sales opportunities, supporting store growth, and reporting on performance.
- Monitor competitor activity and local trading patterns, sharing insights with the management team.
- Work closely with the styling team to achieve sales targets and KPIs.
- Deliver daily team briefings to motivate and guide the team, using coaching and training to support development and performance.
- Handle customer service issues confidently, professionally, and calmly.
- Conduct one-to-one and personal styling appointments, building complete outfits and styling the collection for clients.
- Oversee the alteration process from start to finish.
- Act as a brand ambassador and role model for best-in-class selling techniques and effective upselling.
- Client Development
- Implement CRM initiatives to grow and maintain a strong clientele database, increasing loyalty, retention, satisfaction, and spend.
- Build and manage a personal client book while supporting store stylists in developing their own client relationships.
- Proactively contribute to building brand awareness, including involvement in in-store and external brand events.
- Store Operations & Team Support
- Perform key managerial duties in the Manager's absence, including opening and closing procedures and overseeing daily store operations.
- Work closely with the management team to motivate and incentivise the store team in creative and productive ways.
- Support the planning and execution of store strategy.
- Delegate tasks effectively to encourage ownership and create a self-managing team.
- Deliver product training to maintain exceptional product knowledge across the team.
- Set, communicate, and maintain brand standards across the store, ensuring adherence to company policies and guidelines.
- Stock & Visual Merchandising Support
- Support visual merchandising updates in line with new product drops.
- Process deliveries and mid-week replenishment to ensure the shop floor is fully stocked and up to date.
- Monitor and maintain inventory levels in collaboration with the Merchandising team, including monthly stocktakes and weekly cycle counts.
- Assist with stocktakes as required.
About You
- Proven experience as a Store Supervisor or in a similar supervisory role within a retail, boutique, or styling environment.
- Strong understanding of retail KPIs and how to deliver results through effective team leadership.
- A people-focused leader who manages with kindness and ambition ("humbitious" - ambitious in a humble way).
- Experience working within a premium or high-end retail environment.
- Passionate about styling and building meaningful customer relationships.
- Energetic, motivated, and proactive, with a willingness to go above and beyond the core responsibilities of the Store Supervisor role.
- Comfortable balancing customer-facing responsibilities with operational and administrative tasks.
Benefits
- 25 days holiday including bank holidays
- Option to purchase additional annual leave
- Employee Assistance Programme
- Salary sacrifice schemes (pension, groceries, childcare)
- Pension scheme
- Enhanced maternity pay
- Seasonal uniform allowance
- Generous staff discount and friends & family discount
- Cycle to work scheme
- Summer Friday early finish
- Complimentary snacks, fruit, tea, and coffee
- Regular social events
Supervisor - Premium Ladieswear - London employer: CVUK
Contact Detail:
CVUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Premium Ladieswear - London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with their mission, values, and product range. This way, when you walk into that interview, you can show them you're not just another candidate, but someone who genuinely connects with what they stand for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and help you tailor your approach.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor - Premium Ladieswear - London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for premium ladieswear shine through! Share any relevant experiences or insights that show you understand our brand and the modern professional woman we're catering to.
Highlight Your Leadership Skills: As a Store Supervisor, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated teams in the past and any creative ways you've driven sales performance.
Be Customer-Centric: We want to know how you handle customer service! Include examples of how you've resolved issues or created exceptional experiences for clients. This will show us you're ready to be a brand ambassador.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to see what you bring to the table!
How to prepare for a job interview at CVUK
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's mission and values. Understand their approach to premium workwear and how they empower women. This knowledge will help you connect your personal experiences with the brand's ethos during the conversation.
✨Showcase Your Sales Savvy
Be ready to discuss specific examples of how you've driven sales in previous roles. Highlight your understanding of retail KPIs and how you’ve motivated teams to achieve targets. Prepare to share insights on competitor activity and how you can leverage that knowledge for the store's success.
✨Demonstrate Your Styling Expertise
Since styling is a key part of the role, come prepared with ideas on how you would create outfits from the collection. You might even want to bring a portfolio or examples of your past styling work to showcase your skills and passion for fashion.
✨Prepare for Customer Scenarios
Think about potential customer service challenges you might face as a Store Supervisor. Be ready to discuss how you would handle difficult situations calmly and professionally. This will show your ability to maintain high standards of service and your commitment to customer satisfaction.
