At a Glance
- Tasks: Appraise luxury items and deliver exceptional customer service in a vibrant pawn store.
- Company: Luxury pawn store in Central London, known for its unique offerings.
- Benefits: Competitive salary, quarterly bonuses, and a dynamic work environment.
- Other info: Exciting opportunity to work with high-value products and diverse clientele.
- Why this job: Join a team that values excellence and offers growth in the luxury retail sector.
- Qualifications: Experience in customer service and knowledge of luxury goods required.
The predicted salary is between 30000 - 40000 £ per year.
Renowned for lending to asset rich clients, we lend against and buy fine jewellery, watches, gold, cars, art, designer handbags, antiques, fine wine, cherished plates, rare stamps, coins and other collectables. Our business is outside of the “norm” for a standard pawnbroker and our colleagues deliver exceptional and knowledgeable experience to every client, every time. The Appraiser is very much a focal point within the store.
There is a requirement for outstanding performance delivery against the required business KPIs delivering growth and profit for the business. The successful candidate will be responsible for delivering an exceptional client experience whilst achieving company objectives. They should be passionate about customer service and thrive on new challenges as well as having previous experience in a customer service facing environment as well as good communication and people skills. They will be commercially intelligent and highly competent in managing high valued products and can adapt to different clientele and situations.
Responsibilities:
- Appraise different items including jewellery, watches and handbags amongst other items
- Retail sales of luxury items of diamond jewellery, prestigious watches and luxury handbags
- Responding to customer enquiries and comments daily by email or telephone as well as face to face
- Maintaining awareness of market trends in the pawnbroking and luxury goods industries, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Role Responsibilities:
- Promoting the organisation locally where possible
- Act as Brand Ambassador and Excellence in standards and brand image
- Reach targets set by Senior Management
Essential Skills or Experience:
- Significant record of delivery in a pawnbroking and/or retail jewellery or high-end handbag store
- Jewellery and/or watch and/or handbag product knowledge
- IT literate (including Outlook and Excel)
- Proven sales and customer service ability
- Highly numerate and literate
- Fluent in the English language
Desirable Skills or Experience but not essential:
- Pawnbroking procedures
- Fine Art and Antiques
- External Jewellery/Gemmology/Watch qualifications
- Luxury goods
They offer a competitive basic salary plus a target related quarterly bonus.
Job Type: Full-time
Experience: customer service: 2 years (Required)
Sales Consultants Wanted - Luxury Pawn Store - Central London employer: CVUK
Join a prestigious luxury pawn store in Central London, where we pride ourselves on delivering exceptional customer experiences and fostering a vibrant work culture. Our team enjoys competitive salaries, target-related bonuses, and ample opportunities for professional growth in a unique industry that values expertise in high-end goods. With a focus on excellence and innovation, we empower our employees to thrive in a dynamic environment while serving a discerning clientele.
