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For Companies At a Glance
- Tasks: Lead a high-performing team to create exceptional customer experiences in luxury retail.
- Company: Join a premium jewellery brand known for its collaborative and service-led culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Make a real impact in luxury retail while nurturing a passionate team.
- Qualifications: 5+ years in luxury retail management with strong leadership and sales skills.
- Other info: Exciting opportunity to work in Central London with a focus on customer excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a passionate and experienced Concession Manager to lead a high‐performing team within a premium retail environment. This individual will foster a collaborative, authentic, and service‐led culture centred around creating an exceptional customer experience. Through inspiring leadership, the Concession Manager will nurture their team to consistently achieve business goals and uphold the highest standards of retail excellence.
Key Responsibilities
- Customer Service & Shopfloor
- Develop and nurture a culture of outstanding customer experience, leading by example on the shopfloor.
- Build brand loyalty through clienteling initiatives, VIP engagement programmes, and community outreach.
- Uphold the brand's core values in every customer and team interaction.
- Consistently achieve store sales targets and KPIs, ensuring the team is fully aligned and engaged in these objectives.
- Handle customer feedback and complaints effectively and professionally.
- Create a seamless experience for customers by integrating digital in‐store technologies into the client journey.
- Visual Merchandising
- Ensure all visual merchandising directives are executed to the highest standard and within agreed timeframes.
- Maintain brand presentation standards on the shopfloor, ensuring consistency and excellence at all times.
- Team Management
- Oversee staff onboarding, ensuring completion of 30, 60, and 90‐day induction programmes and product training.
- Conduct regular team reviews and development sessions, using internal training tools to enhance performance.
- Address team issues including punctuality, appearance, and performance, involving HR support when required.
- Manage the recruitment process for the store alongside the head office recruitment team.
- Operations
- Lead on stock management processes, including stock takes, deliveries, audits, and cycle counts.
- Analyse store performance, implementing actions to achieve business targets.
- Oversee scheduling and rota management, ensuring appropriate staffing levels within budget constraints.
- Maintain accurate reporting records covering sales, stock, and personnel management.
- Ensure timely and accurate payroll submissions in collaboration with finance teams.
- Department Store Collaboration (if applicable)
- Foster positive working relationships with other brands, store teams, and department store management.
- Communicate relevant operational updates and business information to head office teams.
- Ensure compliance with all host store systems, policies, and operational procedures.
Key Requirements
- 5+ years of management experience within a luxury retail or high‐volume customer‐facing environment, ideally in a Concession Manager role or similar.
- Proven track record of driving sales and achieving commercial targets.
- Strong leadership and team coaching skills, with experience fostering an inclusive, supportive, and collaborative team culture.
- Excellent communication, problem‐solving, and commercial decision‐making abilities.
- Strong visual merchandising knowledge and attention to detail.
- Good computer literacy and familiarity with Microsoft Office.
- Sales‐driven, goal‐oriented, and proactive in creating an exceptional customer experience.
- Positive, engaging, and enthusiastic attitude.
- A passion for luxury retail and jewellery is advantageous but not essential.
If you’re an experienced Concession Manager looking for your next opportunity in a dynamic, premium retail environment - we’d love to hear from you.
Concession Manager – Luxury Jewellery Retail – Central London employer: CVUK
Contact Detail:
CVUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager – Luxury Jewellery Retail – Central London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral. Remember, it’s all about who you know!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. Role-play with a friend or in front of the mirror to boost your confidence and nail that first impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Concession Manager – Luxury Jewellery Retail – Central London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for luxury retail and jewellery shine through. We want to see how excited you are about creating exceptional customer experiences and leading a high-performing team.
Tailor Your CV: Make sure your CV is tailored to the Concession Manager role. Highlight your management experience, sales achievements, and any relevant skills that align with our job description. We love seeing how your background fits with what we’re looking for!
Be Authentic: We value authenticity, so don’t be afraid to show your personality in your application. Share your leadership style and how you foster a collaborative culture within your team. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at CVUK
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's values, history, and product offerings. This knowledge will not only impress your interviewers but also help you articulate how you can uphold and promote these values in your role as Concession Manager.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you've successfully managed teams in the past. Use specific examples that highlight your ability to foster a collaborative and service-led culture, as this is crucial for the role.
✨Demonstrate Customer-Centric Thinking
Be ready to share strategies you've implemented to enhance customer experience. Discuss any clienteling initiatives or community outreach programmes you've led, as these will resonate well with the interviewers looking for someone who prioritises exceptional service.
✨Prepare for Operational Questions
Expect questions about stock management, sales targets, and team performance. Brush up on your experience with these areas and be prepared to discuss how you've driven sales and achieved commercial targets in previous roles.
