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For Companies At a Glance
- Tasks: Support clients by managing orders and delivering exceptional service.
- Company: Dynamic company in Hammersmith with a focus on client satisfaction.
- Benefits: Competitive salary, professional development, and a collaborative team environment.
- Why this job: Join a vibrant team and make a real difference in client experiences.
- Qualifications: Strong communication skills and previous customer service experience preferred.
- Other info: Opportunities for occasional UK travel and growth within the company.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are looking for a proactive Client Services Coordinator to support account management activities for a diverse portfolio of clients. This role focuses on delivering exceptional service, managing orders, and ensuring smooth operational processes while identifying opportunities for growth.
Key Responsibilities
- Client Engagement: Communicate regularly with clients via meetings, calls, and digital channels. Understand their requirements, confirm reorder plans, and identify opportunities for additional sales.
- Sales Support & Order Management: Create and maintain sales orders, returns, and exchanges using ERP systems. Monitor online ordering portals and coordinate with IT partners for updates and maintenance.
- Stock & Purchasing: Track bespoke and standard stock levels, raise purchase orders, and advise clients on stock availability. Arrange embellishments for off-the-shelf items when required.
- Client Service & Issue Resolution: Handle queries via phone, email, and live chat within agreed timelines. Process made-to-order requests, log quality control returns, and elevate issues when necessary.
- Logistics & Reporting: Allocate orders, create dispatches, and monitor picking schedules. Prepare and distribute client reports according to agreed schedules.
- Financial & Administrative Tasks: Generate invoices in line with contractual agreements. Set up and maintain accurate customer records in internal systems.
- Client Experience & Growth: Support account managers with client activities such as trials, roadshows, and photoshoots. Attend client meetings and gather feedback to improve service.
- General Support: Assist with administrative tasks to ensure smooth delivery of products and services. Provide support to remote team members with headâoffice based tasks.
Skills & Experience
- Strong communication and relationshipâbuilding skills.
- Problemâsolving ability and attention to detail.
- Comfortable using technology and ERP systems.
- Previous experience in customer service or account management preferred.
Benefits
- Competitive salary
- Opportunities for professional development
- Collaborative team environment
- Occasional UK travel
Client Services Executive - Supplier - Hammersmith in London employer: CVUK
Contact Detail:
CVUK Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Services Executive - Supplier - Hammersmith in London
â¨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client base. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
â¨Tip Number 2
Practice your communication skills! Since this role is all about client engagement, try role-playing conversations with a friend or family member. This will help you feel more confident when discussing client needs and solutions.
â¨Tip Number 3
Donât forget to showcase your problem-solving skills! Think of examples from your past experiences where youâve successfully resolved issues. Be ready to share these during interviews to demonstrate your ability to handle challenges.
â¨Tip Number 4
Apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre genuinely interested in joining our team and contributing to our client services.
We think you need these skills to ace Client Services Executive - Supplier - Hammersmith in London
Some tips for your application đŤĄ
Show Off Your Communication Skills: Since this role is all about client engagement, make sure your application highlights your strong communication skills. Use examples from your past experiences to show how youâve effectively interacted with clients and resolved issues.
Be Detail-Oriented: Attention to detail is key in this role, especially when managing orders and tracking stock levels. In your application, mention specific instances where your attention to detail made a difference in your previous jobs.
Tech Savvy? Let Us Know!: We love candidates who are comfortable using technology and ERP systems. If you have experience with these tools, be sure to mention it in your application. Itâll show us youâre ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Itâs the best way for us to receive your application and get to know you better. Donât miss out on this opportunity!
How to prepare for a job interview at CVUK
â¨Know Your Clients
Before the interview, research the companyâs client portfolio and understand their needs. Be ready to discuss how you can enhance client engagement and support account management activities.
â¨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved client issues in the past. Highlight your attention to detail and ability to manage queries effectively, as these are crucial for the role.
â¨Familiarise Yourself with ERP Systems
Since the role involves using ERP systems for order management, brush up on your knowledge of these tools. If you have experience with specific systems, be sure to mention it during the interview.
â¨Demonstrate Your Communication Skills
Practice articulating your thoughts clearly and confidently. The role requires regular communication with clients, so showing that you can engage effectively will set you apart from other candidates.
