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- Tasks: Support the Store Manager in delivering exceptional customer experiences and leading a dynamic team.
- Company: Premium jewellery retail store located in the heart of London.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Why this job: Join a passionate team and make a real impact in a fast-paced retail setting.
- Qualifications: 1+ year of management experience in retail or customer-facing roles.
- Other info: Perfect for ambitious individuals eager to grow in premium retail.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity for a results-driven and passionate Assistant Store Manager to join a fast-paced, customer-focused jewellery store in the heart of London. You will play a key role in supporting the Store Manager to drive the store and team forward, creating a collaborative, engaging, and service-led culture centred around exceptional customer experiences. This is an ideal opportunity for an ambitious Assistant Store Manager eager to grow their career in a premium retail environment.
Key Responsibilities
- Customer Service & Shopfloor: Act as a brand ambassador, providing styling advice, product education, and an authentic, personalised service. Deliver an exceptional customer experience from store entry through to purchase and follow-up. Build and nurture relationships with new and repeat customers, both in-store and through post-visit communication. Maintain expert product knowledge, ensuring it is consistently communicated to customers and the store team. Reflect the brand's core values and culture in all interactions and behaviours. Identify creative ways to surprise and delight customers, exceeding expectations. Ensure the shop floor consistently reflects brand and visual merchandising standards. Handle customer feedback and complaints efficiently and professionally, escalating to the Store Manager when necessary. Create seamless interactions between customers and in-store technology.
- Team Management: Lead and inspire the store team in the Store Manager's absence, ensuring smooth daily operations and effective communication with head office and senior retail leadership. Support the Store Manager in motivating the team to achieve store KPIs and targets. Contribute to team development by assisting with onboarding, conducting regular product and service training, and facilitating performance reviews. Assist with the recruitment and selection process for new team members. Address day-to-day team matters such as punctuality, grooming standards, and performance expectations, with guidance from the Store Manager as required. Set a positive example by consistently following company policies and ensuring team compliance.
- Operations: Support stock management processes including deliveries, stock takes, audits, and inventory control. Help analyse store performance and suggest actions to achieve business objectives. Ensure seamless opening and closing of the store, following all operational procedures.
Key Requirements
- Proven Assistant Store Manager or management experience (minimum 1 year) within a fast-paced, premium retail, hospitality, or customer-facing environment.
- Sales-driven, goal-oriented, and motivated by achieving results.
- Experienced in leading, training, and motivating high-performing retail teams.
- Strong interpersonal and communication skills with a professional, customer-centric approach.
- Able to gather and share customer feedback and insights to improve service and sales strategies.
- Proactive, approachable, and passionate about delivering outstanding service.
- Skilled in tailoring service to meet individual customer needs in an inclusive, welcoming environment.
- Comfortable with digital technology and multi-channel customer interaction tools.
- Positive attitude, ability to multitask, and work effectively in a busy environment.
- A genuine passion for jewellery, premium retail, and delivering memorable customer experiences.
If you are an ambitious Assistant Store Manager ready to take your next step in a dynamic, customer-focused environment - we would love to hear from you.
Assistant Store Manager – Premium Jewellery Retail-Central London employer: CVUK
Contact Detail:
CVUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager – Premium Jewellery Retail-Central London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Assistant Store Manager role. Highlight your experience in leading teams and delivering exceptional customer service – make it personal and relatable!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive and genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance of landing that dream job!
We think you need these skills to ace Assistant Store Manager – Premium Jewellery Retail-Central London
Some tips for your application 🫡
Show Your Passion for Jewellery: When writing your application, let your love for jewellery shine through! Share any personal experiences or stories that highlight your enthusiasm for the industry. We want to see that you’re not just looking for a job, but that you genuinely care about the products and the customer experience.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. Highlight your relevant experience in retail management and customer service. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Results-Driven: In your application, don’t forget to mention specific achievements or KPIs you've met in previous roles. We love to see numbers and results that demonstrate your sales-driven mindset. Show us how you’ve contributed to team success and exceeded expectations in the past!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at CVUK
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the jewellery products the store offers. Familiarise yourself with the materials, styles, and trends. This will not only help you answer questions confidently but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create memorable experiences, which is key for this role.
✨Demonstrate Leadership Qualities
As an Assistant Store Manager, you'll need to inspire your team. Be ready to discuss your leadership style and provide examples of how you've motivated a team in the past. Highlight any training or mentoring experiences to show you're capable of developing others.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the store's culture, team dynamics, or how success is measured. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
