We are looking for a dynamic Floor Manager to lead the menswear department and ensure the seamless running of daily operations. This is a pivotal role within the business, combining leadership, clienteling, and commercial focus. You will oversee a team dedicated to delivering an outstanding luxury shopping experience, while driving sales performance and operational excellence.
Key Responsibilities
- Lead, coach, and motivate the team to consistently deliver exceptional service that exceeds customer expectations.
- Drive a culture of personalised clienteling, ensuring customers receive expert styling advice and an elevated shopping experience.
- Oversee day‑to‑day floor operations, including scheduling, team deployment, stock flow, and customer service standards.
- Monitor individual and team performance against KPIs, providing coaching, training, and development to ensure goals are achieved.
- Take ownership of visual merchandising, floor layout, and presentation standards in line with luxury brand guidelines.
- Develop strong client relationships and manage VIP customers, ensuring loyalty and repeat business.
- Act as a key point of escalation for customer concerns, handling situations with diplomacy and professionalism.
- Collaborate closely with senior management to implement sales strategies, product launches, and promotional events.
About You
- Significant experience in luxury retail management, ideally within menswear.
- Strong leadership skills with the ability to inspire and build high‑performing teams.
- Deep understanding of luxury customer service standards and clienteling techniques.
- Commercially minded, with proven experience in driving sales and exceeding targets.
- Highly organised, detail‑oriented, and confident in decision‑making.
- Excellent communication and interpersonal skills, with fluency in additional languages being an advantage.
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Contact Detail:
CVUK Recruiting Team
