Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team to create exceptional customer experiences in luxury retail.
- Company: Join a premium jewellery brand known for its collaborative and service-led culture.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact in luxury retail while nurturing a passionate team.
- Qualifications: 5+ years in luxury retail management with strong leadership and sales skills.
- Other info: Exciting opportunity to work in Central London with a focus on customer excellence.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a passionate and experienced Concession Manager to lead a high‑performing team within a premium retail environment. This individual will foster a collaborative, authentic, and service‑led culture centred around creating an exceptional customer experience. Through inspiring leadership, the Concession Manager will nurture their team to consistently achieve business goals and uphold the highest standards of retail excellence.
Key Responsibilities
- Customer Service & Shopfloor: Develop and nurture a culture of outstanding customer experience, leading by example on the shopfloor. Build brand loyalty through clienteling initiatives, VIP engagement programmes, and community outreach. Uphold the brand's core values in every customer and team interaction. Consistently achieve store sales targets and KPIs, ensuring the team is fully aligned and engaged in these objectives. Handle customer feedback and complaints effectively and professionally. Create a seamless experience for customers by integrating digital in‑store technologies into the client journey.
- Visual Merchandising: Ensure all visual merchandising directives are executed to the highest standard and within agreed timeframes. Maintain brand presentation standards on the shopfloor, ensuring consistency and excellence at all times.
- Team Management: Oversee staff onboarding, ensuring completion of 30, 60, and 90‑day induction programmes and product training. Conduct regular team reviews and development sessions, using internal training tools to enhance performance. Address team issues including punctuality, appearance, and performance, involving HR support when required. Manage the recruitment process for the store alongside the head office recruitment team.
- Operations: Lead on stock management processes, including stock takes, deliveries, audits, and cycle counts. Analyse store performance, implementing actions to achieve business targets. Oversee scheduling and rota management, ensuring appropriate staffing levels within budget constraints. Maintain accurate reporting records covering sales, stock, and personnel management. Ensure timely and accurate payroll submissions in collaboration with finance teams.
- Department Store Collaboration (if applicable): Foster positive working relationships with other brands, store teams, and department store management. Communicate relevant operational updates and business information to head office teams. Ensure compliance with all host store systems, policies, and operational procedures.
Key Requirements
- 5+ years of management experience within a luxury retail or high‑volume customer‑facing environment, ideally in a Concession Manager role or similar.
- Proven track record of driving sales and achieving commercial targets.
- Strong leadership and team coaching skills, with experience fostering an inclusive, supportive, and collaborative team culture.
- Excellent communication, problem‑solving, and commercial decision‑making abilities.
- Strong visual merchandising knowledge and attention to detail.
- Good computer literacy and familiarity with Microsoft Office.
- Sales‑driven, goal‑oriented, and proactive in creating an exceptional customer experience.
- Positive, engaging, and enthusiastic attitude.
- A passion for luxury retail and jewellery is advantageous but not essential.
If you're an experienced Concession Manager looking for your next opportunity in a dynamic, premium retail environment - we'd love to hear from you.
Concession Manager – Luxury Jewellery Retail – Central London in City of London employer: CVUK
Contact Detail:
CVUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Manager – Luxury Jewellery Retail – Central London in City of London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your pitch! You want to be able to talk about your experience and how it aligns with their needs without sounding rehearsed. Keep it natural and engaging – think of it as a conversation rather than a monologue.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and really interested in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Concession Manager – Luxury Jewellery Retail – Central London in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury retail and jewellery shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating exceptional customer experiences.
Tailor Your CV: Make sure your CV highlights relevant experience in management and customer service. We love seeing how you've driven sales and built strong teams, so don’t hold back on those achievements!
Be Authentic: In your cover letter, be yourself! We appreciate authenticity and want to know what makes you tick. Share your leadership style and how you foster a collaborative team culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at CVUK
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for luxury retail and jewellery during the interview. Share personal experiences or stories that highlight your passion, as this will resonate with the interviewers and demonstrate your genuine interest in the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss specific situations where you inspired your team to achieve sales targets or improve customer service. This will showcase your ability to foster a collaborative and high-performing culture.
✨Know the Brand Inside Out
Research the brand thoroughly before the interview. Understand their core values, customer engagement strategies, and visual merchandising standards. Being knowledgeable about the brand will help you align your answers with their expectations and show that you're a good fit.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face as a Concession Manager. Be ready to discuss how you would handle complaints or feedback effectively. This will demonstrate your problem-solving skills and commitment to creating an exceptional customer experience.
