Supervisor – Luxury Jewellery – Manchester
Posted on July 17, 2026
Reference: YZ96625
Salary: Up to £30,000
Location: Manchester
Employment Type: Permanent
We are working with a premium, fast-growing jewellery brand to recruit a Supervisor to support the leadership of a high-performing retail team. This is a fantastic opportunity for someone passionate about delivering an elevated customer experience within a brand-led environment.
This role will see you fully immersed in the customer journey, supporting the Store Manager in driving performance, leading a small team of 3 direct reports, and maintaining exceptional standards across the shop floor.
Customer Experience & Shop Floor
- Deliver an authentic, elevated customer experience, offering styling advice and product knowledge
- Lead the end-to-end customer journey from initial interaction through to purchase
- Take ownership of the shop floor, ensuring a premium and engaging environment at all times
- Build strong customer relationships to drive repeat business and loyalty
- Maintain high visual merchandising standards in line with brand guidelines
- Handle customer queries and complaints confidently and professionally
- Support seamless integration of in-store technology to enhance experience
Team & Operations
- Support the day-to-day running of the store, acting as a key support to senior leadership
- Lead, coach and motivate a small team to achieve sales targets
- Assist with onboarding, training and development of team members
- Support recruitment and team growth where required
- Ensure high standards across stock control, deliveries and store operations
- Take responsibility for opening/closing procedures as a key holder
- Maintain organisation across both front and back of house
Requirements
- 1+ years’ experience in a Supervisor or senior sales role within retail
- Experience working in a premium or customer-focused environment
- Strong leadership skills with the ability to motivate and develop a team
- Excellent communication and interpersonal skills
- Highly organised with strong attention to detail
- Comfortable working in a fast-paced environment
- Proficient in Microsoft Office and retail systems
What Success Looks Like
You will be a hands-on, proactive leader on the shop floor, creating a welcoming and engaging environment for customers while supporting the team to deliver strong commercial results. You will play a key role in maintaining brand standards and contributing to the overall success of the store.
Supervisor – Luxury Jewellery – Manchester employer: CVUK Group
CVUK Group is an exceptional employer, offering a dynamic work environment in the heart of London where creativity and innovation thrive. With a strong commitment to employee development, we provide comprehensive benefits including 25 days of holiday and a competitive salary package, ensuring our team members feel valued and supported in their professional growth. Join us to be part of a collaborative culture that prioritises quality and excellence in womenswear tailoring.
