At a Glance
- Tasks: Be the friendly face of our tax service, managing calls and assisting clients.
- Company: Join C & V Income Tax Services, a top-rated tax office in London since 1988.
- Benefits: Enjoy performance bonuses, catered meals, and flexible hours.
- Other info: Work in a diverse environment with opportunities for growth.
- Why this job: Make a positive impact while gaining valuable experience in a supportive team.
- Qualifications: Must have reception experience and great communication skills.
The predicted salary is between 12 - 15 £ per hour.
C & V Income Tax Services is a professional tax service office, operating in London, Ontario since 1988. We specialize in the preparation of personal, business, partnerships, final and trust income tax returns. Our experienced and highly trained tax advisors consult with clients on all aspects of Canada Revenue Agency’s compliance and regulatory legislation.
Our core values of Honesty, Ethics, Respect, Personal Happiness, and Compassion are weaved into everything we do.
You have a personality that quickly puts people at ease and you are enthusiastic about helping others. You make a positive and lasting impact as everyone’s first point of contact with the company. Given your previous experience in a similar role, you are skilled at establishing a welcoming, warm and professional atmosphere for clients, staff, visitors and everyone else that you deal with. You will assist with the administration of the office and support an amazing team who is dedicated to providing world class customer service.
What you will be doing:
- Managing a multi-line phone system and answering general questions.
- Retrieving messages from voicemail and forwarding the information or request to staff members.
- Monitoring and forwarding emails from multiple email addresses to staff members.
- Assisting clients by referring the appropriate staff member to them.
- Assisting team members as required.
- Performing other administrative duties as required.
- Light cleaning (opening and closing duties shared with others).
What you bring:
- High School Diploma (post secondary education is an asset).
- Minimum of one (1) year of experience in a reception or related client-facing role.
- Adept at managing a multi-line phone system and multiple email addresses.
- Confidence using MS Office Suite and Google Suite.
- Excellent oral and written communication skills.
You are available and willing to work weekdays, evenings, and Saturdays from February through April. Benefits include performance bonuses plus catered meals and incentives. We are an equal‑opportunity employer who values diversity and inclusion in our workplace.
Receptionist employer: Cvtax
C & V Income Tax Services is an exceptional employer, renowned for its commitment to community and employee satisfaction since 1988. With a strong focus on core values such as Honesty and Compassion, we foster a supportive work culture that prioritises personal happiness and professional growth. Our seasonal Receptionist role offers flexible hours, performance bonuses, and unique perks like catered meals, making it an ideal opportunity for those looking to make a meaningful impact in a welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Cvtax and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Cvtax and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Cvtax.
Get Familiar with Our Brand:Before applying, take some time to learn about Cvtax and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Cvtax
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Cvtax.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Cvtax will surely appreciate.
