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For Companies At a Glance
- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about animal care.
- Benefits: Generous leave, staff discounts, and access to mental health support.
- Why this job: Make a difference in pets' lives while developing your career in a supportive team.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career pathway for growth and skill development within the company.
The predicted salary is between 20000 - 24000 £ per year.
Overview
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Albavet Veterinary Surgeons.
Location: Based across our 4 sites
Contract: 6 Month Fixed Term Contract
Hours: 30 hours per week
Shift Pattern: Monday – Friday, with shifts between 08:00 – 20:00 and a share in the Weekend rota
About Albavet Veterinary Surgeons
Albavet Veterinary Surgeons operates across four sites. The practices include:
- Albavet Veterinary Surgeons, Dunfermline
- Albavet Veterinary Surgeons, Kirkcaldy
- Albavet Veterinary Surgeons, Dalgety Bay
- Albavet Veterinary Surgeons, Burntisland
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas: our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals.
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below.
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Veterinary Receptionist - Fixed Term Contract employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Fixed Term Contract
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS and Albavet Veterinary Surgeons. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in making pets a priority.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and demonstrate your excellent communication skills, which are key for a Veterinary Receptionist.
✨Tip Number 3
Show your passion for animals! During the interview, share any relevant experiences you have with pets or in customer service. This will highlight your empathy and commitment to providing a warm and welcoming experience for clients.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Veterinary Receptionist - Fixed Term Contract
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experiences or personal stories that highlight your commitment to making pets a priority.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous receptionist experience and any customer service skills that align with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our team and the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity at Albavet Veterinary Surgeons.
How to prepare for a job interview at CVS Group
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds, health issues, or even pet care tips can show your passion for animals and make you stand out as a candidate.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for clients, as this role requires strong communication and empathy.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle an upset client?' or 'What would you do if a pet was in distress?'. Practising your responses will help you feel more confident and articulate during the interview.
✨Be Ready to Discuss Teamwork
Since this role involves working closely with a team, be prepared to talk about your teamwork experiences. Share specific instances where you collaborated effectively with others, highlighting your positive attitude and resilience.
