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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading veterinary services provider in the UK, dedicated to prioritising pets.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and access to mental health support.
- Why this job: Be part of a passionate team making a real difference in animal care and client experiences.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication skills required.
- Other info: Opportunities for career growth through our structured Receptionist Careers Pathway.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Animed Vets in Whistable and Beltinge (a combination across sites).
Location: Animed Vets in Whistable and Beltinge (a combination across sites)
Contract: Permanent
Hours: 30 hours
Shift Pattern: 30 hours a week over 4-5 days plus 1:6 Saturdays
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- And lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
To apply for this position, please click the 'Apply Now' button below.
Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This will not only help you communicate effectively with the team but also show your genuine interest in the role and the veterinary field.
✨Tip Number 2
Practice your customer service skills by engaging with pet owners or volunteering at local animal shelters. This hands-on experience can enhance your empathy and communication skills, which are crucial for a Veterinary Receptionist.
✨Tip Number 3
Research CVS Group plc and their values. Understanding their commitment to animal care and client service will allow you to align your responses during interviews with their mission, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees of CVS or similar veterinary practices. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at CVS and how your skills align with their values of making pets a priority.
Highlight Communication Skills: In your application, emphasise your excellent communication skills and ability to handle emotional situations. Provide examples of how you've successfully dealt with clients in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate with the company's core values.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and team members. Practice clear and empathetic responses to common scenarios you might face in the role, such as handling distressed pet owners.
✨Prepare for Common Receptionist Scenarios
Think about the day-to-day tasks of a receptionist, like booking appointments and managing queries. Be ready to discuss how you would handle specific situations, such as dealing with a difficult client or managing multiple phone calls.
✨Highlight Your Teamwork Experience
Since teamwork is essential in a veterinary practice, be prepared to share examples of how you've successfully worked in a team environment. Discuss how you contribute to a positive atmosphere and support your colleagues.
