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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading veterinary services provider in the UK, dedicated to animal care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in pets' lives while developing your career in a passionate team.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career progression pathway available for dedicated receptionists.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Alnorthumbria Veterinary Group.
Location: To be based at our Wooler site
Contract: Permanent
Hours: 25.5 hours per week, working 3 days per week
Shift Pattern: Monday, Tuesday & Wednesday 08.30 – 19.00
About the role:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- And lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
To apply for this position please click the 'Apply Now' button below.
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Alnorthumbria Veterinary Group. Understanding their approach to animal care and client service will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your passion for animals in any interactions you have with the team. Whether it's through casual conversations or during the interview, expressing your love for pets can set you apart as a candidate who truly fits the culture.
✨Tip Number 3
Prepare to discuss how you've handled emotional situations in previous roles. As a Veterinary Receptionist, you'll encounter distressed pet owners, so demonstrating your resilience and empathy will be crucial.
✨Tip Number 4
Network with current or former employees of CVS or Alnorthumbria Veterinary Group. They can provide insights into the work environment and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Alnorthumbria Veterinary Group and how your skills align with their values.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully interacted with clients or handled difficult situations in the past.
Showcase Teamwork and Resilience: In your application, include instances where you've worked effectively in a team or demonstrated resilience in challenging situations. This will show that you can thrive in a supportive environment like CVS.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. You might want to prepare examples of how you've handled difficult customer interactions in the past, showcasing your ability to remain calm and supportive.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the day-to-day responsibilities. Be ready to discuss how your previous receptionist experience aligns with the tasks mentioned, such as booking appointments and handling insurance forms.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how they support their staff in dealing with emotional situations, which is crucial in a veterinary environment.
