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- Tasks: Answer phones, book appointments, and provide a warm welcome to clients.
- Company: Join CVS Group plc, a leading veterinary services provider in the UK.
- Benefits: Enjoy 5 weeks of annual leave, health benefits, and staff discounts.
- Why this job: Make a difference in pets' lives while working in a supportive team environment.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a plus.
- Other info: We celebrate diversity and encourage everyone to be their authentic selves.
The predicted salary is between 20000 - 28000 £ per year.
Day-to-day duties of the role will include:
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Answering phones and booking appointments
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Responding to queries via phone, in person and email
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Registering new clients
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Completing insurance forms
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Dispensing medications
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Taking payments
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And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
Previous Receptionist experience is essential, veterinary experience is a plus!
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Resilient with the ability to cope with potentially distressing and emotional situations
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An excellent communicator with strong empathy
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Excellent customer service skills and experience in dealing with members of the public
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A positive attitude and excellent teamwork skills
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Proficiency in Microsoft Office and other database management and operating systems
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day. Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
-
Salary in line with the NMW
-
Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
-
Long Service Award – employees receive an extra day’s annual leave for each year’s service (up to a maximum of 5 days for 5 completed years)
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Supportive and collaborative team environment
-
Staff discount scheme on Veterinary bills and products
-
A range of health benefits including private healthcare
-
Employee Assistance Programme and access to over 400 Mental Health First-Aiders
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and more! Or, if easier, you can find a full list by clicking here: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Previous Receptionist experience is essential, veterinary experience is a plus!
-
Resilient with the ability to cope with potentially distressing and emotional situations
-
An excellent communicator with strong empathy
-
Excellent customer service skills and experience in dealing with members of the public
-
A positive attitude and excellent teamwork skills
-
Proficiency in Microsoft Office and other database management and operating systems
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day. Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
-
Salary in line with the NMW
-
Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
-
Long Service Award – employees receive an extra day’s annual leave for each year’s service (up to a maximum of 5 days for 5 completed years)
-
Supportive and collaborative team environment
-
Staff discount scheme on Veterinary bills and products
-
A range of health benefits including private healthcare
-
Employee Assistance Programme and access to over 400 Mental Health First-Aiders
-
and more! Or, if easier, you can find a full list by clicking here: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible. CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Make sure to highlight your previous receptionist experience during the interview. Share specific examples of how you managed busy phone lines and handled customer inquiries effectively.
✨Tip Number 2
Demonstrate your empathy and communication skills by preparing for potential emotional situations. Think of ways you can reassure clients who may be distressed about their pets.
✨Tip Number 3
Familiarize yourself with common veterinary terms and procedures. This knowledge will not only impress your interviewers but also help you feel more confident in a veterinary environment.
✨Tip Number 4
Show your enthusiasm for animal care and the veterinary field. Discuss any relevant experiences or volunteer work that reflects your passion for helping animals and their owners.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous receptionist experience, especially in a veterinary setting if applicable. Detail specific tasks you handled that align with the job description, such as booking appointments and managing client queries.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with clients in the past. Mention any situations where your empathy and customer service skills made a difference.
Demonstrate Resilience: Address your ability to cope with potentially distressing situations. Share experiences where you maintained professionalism and provided support during emotional moments, showcasing your resilience.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of CVS Group plc. Show your passion for animal care and how you can contribute to creating a warm and welcoming environment for clients.
How to prepare for a job interview at CVS Group
✨Show Your Empathy
As a Veterinary Receptionist, you'll be dealing with clients who may be distressed about their pets. Make sure to demonstrate your empathy during the interview by sharing examples of how you've handled emotional situations in the past.
✨Highlight Your Customer Service Skills
Excellent customer service is crucial for this role. Be prepared to discuss your previous experience in customer-facing roles and how you ensured a positive experience for clients.
✨Familiarize Yourself with Veterinary Terminology
While veterinary experience is a plus, it's important to show that you're willing to learn. Brush up on basic veterinary terms and procedures so you can speak confidently about the field during your interview.
✨Demonstrate Teamwork
CVS values a supportive and collaborative team environment. Share examples of how you've worked effectively within a team, especially in high-pressure situations, to show that you can contribute positively to their workplace culture.
