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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS is a leading veterinary services provider in the UK, dedicated to prioritising pets and their care.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and access to mental health support.
- Why this job: Be part of a passionate team making a real difference in animal care while developing your career.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication skills required.
- Other info: We celebrate diversity and encourage everyone to be their authentic selves at work.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking anenthusiastic individual with a passion for animals to join us as a Veterinary Receptionist atCarmarthen Veterinary Centre and Hospital.
Location:Carmarthen
Contract: Permanent
Hours: 24 Hours per week
Shift Pattern: Monday – Friday between 08.00 – 19.30 with a share in the Saturday and Bank Holiday rota
AboutCarmarthen Veterinary Centre and Hospital:
Take a look at the practice here: Carmarthen Veterinary Hospital, Llanllwch | The Vet Collection
AboutCVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a lookat our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are alsodetermined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position, please click the \’Apply Now\’ button below.
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Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at Carmarthen Veterinary Centre and Hospital. Understanding their unique offerings will help you engage in meaningful conversations during your interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling emotional situations. As a Veterinary Receptionist, you'll often deal with pet owners who may be distressed, so showcasing your empathy and communication skills can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of CVS to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
✨Tip Number 4
Prepare to discuss your previous receptionist experience in detail, highlighting any relevant skills or situations that demonstrate your ability to manage a busy front desk. Being able to articulate your past experiences will show that you're ready for the challenges of this role.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Veterinary Receptionist. Highlight key skills such as communication, empathy, and customer service that are essential for the role.
Tailor Your CV: Customise your CV to reflect your previous receptionist experience and any relevant veterinary knowledge. Emphasise your customer service skills and ability to handle emotional situations, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your enthusiasm for the role. Mention specific experiences that demonstrate your skills in communication and teamwork, and explain why you want to work at CVS.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the company's mission of prioritising pets.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. You might want to prepare examples of how you've handled difficult situations or provided exceptional customer service in the past.
✨Familiarise Yourself with the Role
Review the day-to-day duties listed in the job description. Be ready to discuss how your previous receptionist experience aligns with these tasks, especially in handling appointments, queries, and payments.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how they support staff in dealing with emotional situations, which is crucial in a veterinary setting.
