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- Tasks: Welcome clients, manage appointments, and support our veterinary team.
- Company: Join Lumbry Park, a leading veterinary referral centre in the UK.
- Benefits: Enjoy competitive pay, 5 weeks leave, staff discounts, and health benefits.
- Why this job: Be part of a passionate team dedicated to animal care and client service.
- Qualifications: Previous receptionist experience and strong communication skills are essential.
- Other info: Work weekends only, perfect for students seeking flexible hours.
The predicted salary is between 12000 - 16000 £ per year.
Join Our Team at Lumbry Park Veterinary Specialists!
Part of the CVS Group – Where Pet Care Comes First!
Are you passionate about animals anddedicated to providing top-notch customer service? Lumbry Park Veterinary Specialists, one of the UK\’s leading specialist referral centres, is looking for an enthusiastic and empathetic Referral Veterinary Receptionist to join our front-of-house team!
Location: Alton, Hampshire
Contract: Permanent
Hours: 14 hours per week, working weekends only.
Why Lumbry Park?
As part of the CVS Group, one of the largest integrated veterinary services providers in the UK, Lumbry Park offers a unique opportunity to work in a cutting-edge, specialist veterinary environment. We\’re driven by a shared passion for pets and excellent client care, and we want you to be a part of it!
About the Role:
As a Referral Veterinary Receptionist at Lumbry Park, your role will be vital to creating a welcoming, professional, and friendly experience for pet owners, visitors, and telephone callers. You\’ll be responsible for a variety of tasks, including:
- Greeting clients and ensuring their needs are met with care and attention
- Answering phone calls, booking appointments, and managing client queries via phone, email, and in-person
- Handling payment transactions and insurance forms
- Maintaining a clean and welcoming reception area
- Working closely with our veterinary team to support the best outcomes for our patients
This is an exciting opportunity for someone who thrives in a dynamic environment, loves to interact with people, and is passionate about animal care.
What We\’re Looking For:
We are seeking a motivated, friendly individual who:
- Has previous receptionist experience (veterinary or customer service experience is a plus!)
- Possesses excellent communication skills and empathy
- Is resilient and able to handle emotionally challenging situations
- Works well in a team and is adaptable to varying tasks
- Is proficient in Microsoft Office and able to learn new systems quickly
What We Can Offer You:
At Lumbry Park, we believe in supporting our staff and offering great benefits, including:
- A competitive salary in line with the Standard Living Wage
- 5 weeks annual leave, plus Bank Holidays (pro-rata)
- Staff discount scheme on veterinary services and products
- Health and well-being benefits, including access to private healthcare and mental health support
- Ongoing training and development opportunities through our Client Care Hub and Learning Partner support sessions
- A collaborative and supportive team environment where you can grow and thrive
At CVS Group, we\’recommitted to creating an inclusive environment where everyone can be themselves.
We are proud of our diverse team and are dedicated to building a workforce that mirrors the communities we serve.
Ready to Join Us?
If you\’re ready to be part of a team that puts pets first, click \’Apply Now\’ to start your journey with Lumbry Park Veterinary Specialists!
We look forward to welcoming you to our team!
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Referral Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the services offered by Lumbry Park Veterinary Specialists. Understanding their unique offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. This will highlight your resilience and ability to empathise, which are crucial for a Referral Veterinary Receptionist.
✨Tip Number 3
Network with current or former employees of Lumbry Park or similar veterinary practices. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. Think of specific instances where you've successfully collaborated with others or adapted to new tasks, as these qualities are essential for thriving in a dynamic veterinary environment.
We think you need these skills to ace Referral Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Referral Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for animal care and customer service. Mention specific experiences that demonstrate your communication skills and ability to handle challenging situations, as these are crucial for this role.
Highlight Relevant Experience: In your CV, emphasise any previous receptionist or customer service roles, particularly in veterinary settings. Use bullet points to clearly outline your responsibilities and achievements in these positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a front-of-house role.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or your motivation for wanting to work in a veterinary environment. This will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since the role involves interacting with clients, be prepared to discuss your previous customer service experience. Provide examples of how you've handled difficult situations or gone above and beyond to assist customers, as this will showcase your empathy and communication skills.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle emotionally challenging situations. Think of scenarios where you had to remain calm under pressure or support someone in distress. Practising your responses can help you feel more confident during the interview.
✨Familiarise Yourself with the Company
Research Lumbry Park Veterinary Specialists and the CVS Group before your interview. Understanding their values, services, and commitment to pet care will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
