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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to clients.
- Company: CVS Group plc is a leading veterinary services provider in the UK, passionate about animal care.
- Benefits: Enjoy competitive salary, generous leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in pets' lives while developing your career in a caring and inclusive workplace.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication skills required.
- Other info: Opportunities for career advancement through our structured Receptionist Careers Pathway.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Carrick Veterinary Group.
Location: To be based across our 3 sites – Barlborough, Chesterfield and Mansfield
Contract: Permanent
Hours: 38.5 hours per week
Shift Pattern: Monday – Friday between 08.30 – 19.00 with a share in the Saturday 08.30 – 12.30 or 08.30 – 17.00 rota (depending on site)
About Carrick Veterinary Group – Barlborough, Chesterfield and Mansfield:
Take a look at the practices here:
Carrick Vets, Chesterfield | The Vet Collection
Carrick Vets, Barlborough | The Vet Collection
Carrick Vets, Mansfield | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below.
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Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Carrick Veterinary Group. Understanding their approach to animal care will help you connect with the team and demonstrate your passion for pets during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with the hiring team. Since the role involves interacting with clients, showcasing your ability to handle emotional situations with empathy will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of CVS or Carrick Veterinary Group. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Be prepared to discuss your previous receptionist experience in detail. Think of specific examples where you demonstrated resilience and excellent communication skills, as these are key traits they are looking for in a candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles. Emphasise your customer service skills and any experience you have in a veterinary or animal care setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your enthusiasm for the role. Mention specific skills that align with the job description, such as communication and empathy, and explain why you want to work at Carrick Veterinary Group.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in Microsoft Office and any experience with database management systems. These skills are essential for the role and should be clearly stated.
Showcase Your Teamwork: Since the role requires excellent teamwork skills, include examples of how you've successfully worked in a team environment in the past. This could be from previous jobs, volunteer work, or even group projects.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your enthusiasm for working with pets during the interview. Share any personal experiences you have with animals, as this will demonstrate your genuine interest in the role and align with the company's values.
✨Highlight Your Customer Service Skills
Since the role involves interacting with clients, be prepared to discuss your previous customer service experience. Provide examples of how you've handled difficult situations or provided exceptional service to ensure a warm and welcoming environment.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to showcase your ability to empathise with clients, especially in potentially distressing situations.
✨Familiarise Yourself with the Company
Before the interview, take some time to research Carrick Veterinary Group and CVS. Understanding their mission, values, and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
