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- Tasks: Lead a dynamic reception team while providing top-notch service to clients and their pets.
- Company: Join a friendly veterinary practice known for its professional and supportive environment.
- Benefits: Enjoy 5 weeks annual leave, gym discounts, health plans, and more perks tailored to you!
- Why this job: Experience a varied role where no two days are the same, making a real impact on pet care.
- Qualifications: Strong communication, leadership skills, and previous customer-facing experience are essential.
- Other info: Training support available to help you thrive in your new role.
The predicted salary is between 20800 - 36400 £ per year.
This is a full time permanent position, working 40 hours per week with avariable shift pattern including some Saturday shifts. The role is spread across both our sites at Truro and Newquay.
As a Head Receptionist, you will provide a friendly and efficient service to our clients and their animals. We are a professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!
The role will involve receptionist duties such as answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments and providing a warm and welcoming experience to our clients arriving to the clinic. As Head Receptionist, you will also be responsible for managing the reception team, staff/holiday rotas and recruitment.
We are looking for someone who has excellent communication and organisational skills as well as strong leadership skills. Experience managing teams will be highly beneficial. Previous receptionist or customer facing experience is essential. Previous veterinary industry experience would also be highly beneficial.
You will need to have the ability to remain calm under pressure and also show empathy in each situation you encounter, from sharing the excitement of a puppy\’s first visit to the vets or comforting a client who has received some bad news.
As one of our receptionists you will have access to our Client Care Hub. This is a dedicated space on our Knowledge Hub for all client care resources. You will be invited to join a support session within your first few weeks of being in the business, where you will meet a Learning Partner and begin your training journey. You can then join further session(s) at any point in the next six months to ask any questions you may have regarding your training. This training is alongside the training your will receive in practice.
The salary for this position will be £26,000 depending on experience (pro rata).
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
5 weeks annual leave plus bank holidays with an extra day annual leave each year up to 5 years of employment. Staff benefits including: discounted gym membership, staff discount, buy & sell holiday, health plan and much more! You can find a list on our careers site https://www.careerswithcvs.co.uk/jobs/this-is-what-we-offer-you/.
To apply for this position please click \’Apply Now\’.
Please do not delay in submitting your application for this role. With some roles that are urgent or receiving high volume of applicants, we may interview and conclude the process prior to the closing date of the advertisement.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
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Head Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary industry and its specific challenges. Understanding common issues faced by clients and their pets will help you demonstrate empathy and knowledge during your interactions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to team dynamics and conflict resolution, as these are crucial for the Head Receptionist role.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios that mimic real-life situations you might encounter at the reception. This will help you convey warmth and professionalism when dealing with clients.
✨Tip Number 4
Research the company culture and values of CVS. Being able to align your personal values with those of the organisation can set you apart and show that you're a great fit for their team.
We think you need these skills to ace Head Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and team management. Emphasise any previous roles in veterinary settings or similar environments to demonstrate your suitability for the Head Veterinary Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and leadership abilities. Mention specific examples of how you've successfully managed teams or handled challenging situations in the past, particularly in a customer-facing role.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, ability to remain calm under pressure, and empathy towards clients. These are key traits for the role, so provide examples of how you've demonstrated these in previous positions.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your application through the specified channel on the CVS careers site and double-check that all required documents are included before hitting 'Apply Now'.
How to prepare for a job interview at CVS Group
✨Showcase Your Communication Skills
As a Head Veterinary Receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically, especially in challenging situations. Use examples from your past experiences to illustrate how you've effectively handled client interactions.
✨Highlight Leadership Experience
Since the role involves managing a team, it's crucial to highlight any previous leadership experience. Discuss specific instances where you successfully led a team, managed schedules, or handled recruitment processes. This will show that you're ready to take on the responsibilities of the position.
✨Demonstrate Organisational Skills
The job requires strong organisational skills, so be ready to discuss how you manage multiple tasks efficiently. Share examples of how you've prioritised tasks in a busy environment, ensuring that both clients and their pets receive the best care possible.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to remain calm under pressure and show empathy. Think about potential situations you might face as a Head Receptionist and prepare thoughtful responses that reflect your problem-solving skills and emotional intelligence.
