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- Tasks: Join our team as a Customer Service Assistant, helping customers with queries and orders.
- Company: Animed Direct sells animal medicines and pet products across the UK since 2010.
- Benefits: Enjoy 6 weeks leave, flexible working, and a health cash plan.
- Why this job: Be part of a supportive team, enhance your communication skills, and make a difference for pet owners.
- Qualifications: Must be a people person with strong communication and IT skills.
- Other info: Hybrid role with initial training on-site; flexible hours available.
The predicted salary is between 25000 - 35000 £ per year.
Due to expansion of our team, an exciting opportunity has arisen for a full-time or part-time Customer Service Assistant to join Animed Direct on a permanent basis.
Location: Owen Road, Diss, Norfolk, United Kingdom, IP22 4ER
In this role, you will work as part of a contact centre team to ensure customer queries and orders are efficiently responded to and resolved. Animed Direct was established in 2010 and sells animal medicines, pet food and accessories to customers across the UK.
Some of your key duties include the following:
- Being there for the customer when needed, answering telephone calls and Live chats through the day.
- Striving for excellence, offering the best level of service to each customer.
- Resolving customer issues in the most efficient time frame.
- Accurately recording details of enquiries, comments and constructive feedback so we can look to continuously improve customer journeys.
To be successful, you will need to be able to demonstrate:
- You’re a real people person, happy to engage customers through the day, often taking back to back calls or Live chats.
- Communication is key, so offering a high level of service, written or verbal, being clear and professional throughout.
- Active listener, understanding what the customer needs, and knowing when to show empathy.
- IT skills, we use multiple systems and being able to comfortably hop between these on calls is important.
This role is 40 hours per week (5 x 8 hour shifts), OR 20 hours a week (5 x 4 hour shifts). Preference for the successful candidate to work Monday - Friday, but working a Saturday is an option if this works best for you.
Location: Hybrid – The role will involve a mixture of working in our Diss office (2 days a week) and working from home. Initial Training, however, would need to be two full weeks on site in Diss office.
In addition to an hourly rate of £12.21, we offer a range of company benefits including:
- 6 weeks leave a year (5 weeks annual leave Bank Holidays or equivalent time off).
- You will gain an extra days annual leave every year in your first 5 years of employment, taking you up to 7.6 weeks leave a year.
- Pension matched up to 6%.
- Health cash plan – money saved on everyday health treatments.
- You can also buy up to 4 weeks additional leave or sell 1 week's leave each year with our Buy/Sell holiday scheme.
- A range of flexible benefits to suit your needs, including discounted gym membership.
If interested in this exciting opportunity, please specify the hours you would like to work on your application and click apply now!
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Customer Service Assistant employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Animed Direct's products and services. Understanding the range of animal medicines, pet food, and accessories they offer will help you engage more effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role requires a high level of customer interaction, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your active listening abilities during any interactions you have, whether in interviews or networking. Being able to understand and empathise with customer needs is crucial for this position, so highlight any relevant experiences where you've successfully done this.
✨Tip Number 4
Be prepared to discuss your IT skills and experience with multiple systems. Since the role involves hopping between different platforms, demonstrating your comfort with technology will reassure the hiring team of your capability to handle the demands of the job.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication and problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries in the past and how you embody the qualities they are looking for, such as being a people person and an active listener.
Specify Your Availability: As requested in the job description, clearly state your preferred working hours in your application. This shows that you have read the details thoroughly and are genuinely interested in the position.
How to prepare for a job interview at CVS Group
✨Show Your People Skills
As a Customer Service Assistant, being a people person is crucial. During the interview, demonstrate your ability to engage with others by sharing examples of how you've successfully interacted with customers in the past.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and professionally, both verbally and in writing. You might even want to prepare answers to common customer service scenarios to showcase your communication skills.
✨Demonstrate Active Listening
Employers are looking for candidates who can listen actively and understand customer needs. During the interview, make sure to listen carefully to questions and respond thoughtfully, showing that you value the interviewer’s input.
✨Familiarise Yourself with IT Systems
Since the role involves using multiple systems, it’s beneficial to show your comfort with technology. If you have experience with similar systems, mention it. If not, express your willingness to learn quickly and adapt to new tools.
