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- Tasks: Join our team as a Credit Control/Accounts Administrator, managing client accounts and providing excellent service.
- Company: Chestergates Veterinary Specialists is a leading veterinary hospital with a dedicated team and diverse specialisations.
- Benefits: Enjoy above minimum wage, 6 weeks leave, pension scheme, and discounts on veterinary services.
- Why this job: Be part of a supportive team, gain valuable experience, and contribute to animal care in a dynamic environment.
- Qualifications: Previous accounts or credit control experience preferred; strong communication and computer skills required.
- Other info: Flexible working hours, training provided, and opportunities for personal development.
The predicted salary is between 28800 - 42000 £ per year.
We have a fantastic opportunity for a Full Time Credit control/Accounts Administrator to join our team at Chestergates Veterinary Specialists. At Chestergates Veterinary Specialists, we cover a wide range of disciplines including neurology and neurosurgery, cardiology, oncology, internal medicine, soft tissue surgery, orthopaedics, physiotherapy, anaesthesia, diagnostic imaging, interventional radiology and ophthalmology. The hospital is staffed 24-hours a day by a truly superb team of qualified veterinary surgeons, veterinary nurses and support staff, all completely dedicated to their role.
As a credit control/accounts administrator you will provide a friendly, efficient and professional service to our clients and their pets. You will need to be able to work well within a team, on your own and sometimes under high pressure to meet business deadlines. This is a permanent, full time role, working over 5 days a week, Monday – Friday, between the hours of 7:30am – 4pm. Previous accounts or credit control experience would be preferable. Training will be provided. Flexibility is a must.
Main duties would include:
- Daily cashing up and banking.
- Till reconciliation.
- Debt management/credit control.
- End of month closing accounts.
- Taking card payments/ BACS payments.
- Processing refunds to clients and insurance companies.
- Answering the telephone.
- Client care face to face, via email or over the phone.
- Answering emails from clients.
- Helping with client insurance queries.
- Liaising with different teams within the practice.
- Working closely with the management team.
- General administrator duties such as scanning and filing.
- Accurately recording client and patient information on our IT system.
- Liaising with debt collection agencies.
Expectations:
- Previous accounts background and credit control preferred.
- Customer Service experience.
- Excellent written and verbal communication skills.
- Computer literacy in application of Microsoft Word, Excel, Outlook and the ability to pick up bespoke systems.
- Self motivated individual with ability to work under pressure.
- Working efficiently at a fast pace.
Benefits:
- Salary above Minimum wage, dependant on experience.
- 6 weeks leave a year (5 weeks plus public holidays/equivalent and loyalty leave scheme, with the ability to buy and sell holidays).
- Pension scheme.
- Colleague discount scheme on Veterinary bills and products.
- Access to perks offering Entertainment, Travel and Retail discounts.
- Employee Assistance Programme.
- Mental Health First Aiders on site.
- Access to a range of flexible benefits to suit your needs – such as subsidised gym membership, and cycle to work scheme.
To apply for this position please click 'Apply Now'. Please attach your CV and a cover letter or email your CV and cover letter to abbie.mattocks@chestergates.org.uk. Start date: ASAP.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
Credit Control / Accounts Administrator employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
abbie.mattocks@chestergates.org.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control / Accounts Administrator
✨Tip Number 1
Familiarise yourself with the veterinary industry, especially the services offered by Chestergates Veterinary Specialists. Understanding their specialisations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication with clients. Consider practising common scenarios you might encounter, such as handling client queries or discussing payment options, to show your readiness for the position.
✨Tip Number 3
Network with professionals in the veterinary field or those who have experience in credit control. They can provide insights into the role and may even refer you to opportunities, increasing your chances of landing the job.
✨Tip Number 4
Prepare for potential interview questions related to debt management and accounts administration. Think of examples from your past experiences that showcase your ability to work under pressure and meet deadlines, as these are key aspects of the job.
We think you need these skills to ace Credit Control / Accounts Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control and accounts administration. Include specific examples of your previous roles, focusing on skills like debt management, customer service, and teamwork.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Chestergates Veterinary Specialists. Mention why you are drawn to their mission and how your background aligns with their needs, particularly in customer service and financial management.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Word, Excel, and Outlook, as well as any experience with bespoke systems. Mention your ability to work under pressure and your self-motivation, which are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in an accounts role.
How to prepare for a job interview at CVS Group
✨Showcase Your Customer Service Skills
As a Credit Control/Accounts Administrator, you'll be interacting with clients regularly. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight your ability to communicate effectively, both verbally and in writing.
✨Demonstrate Your Attention to Detail
This role involves managing financial records and processing payments, so attention to detail is crucial. During the interview, mention specific examples where your meticulous nature helped prevent errors or improved processes in your previous roles.
✨Familiarise Yourself with Relevant Software
You’ll need to be computer literate, especially with Microsoft Word, Excel, and Outlook. If you have experience with any bespoke systems, make sure to mention it. Consider brushing up on these applications before the interview to demonstrate your readiness.
✨Prepare for Teamwork Questions
Since the job requires working closely with various teams, be ready to discuss your teamwork experiences. Think of examples where you collaborated successfully with others, especially under pressure, and how you contributed to achieving common goals.
