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- Tasks: Answer phones, book appointments, and provide a warm welcome to pet owners.
- Company: CVS Group is a leading veterinary services provider in the UK, dedicated to animal care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and a supportive team environment.
- Why this job: Join a passionate team making a difference in pets' lives while developing your career.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Part-time role with flexible hours and opportunities for career advancement.
The predicted salary is between 20000 - 28000 £ per year.
Veterinary Receptionist – Alnorthumbria Veterinary Group
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Veterinary Receptionist – Alnorthumbria Veterinary Group
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21839
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a
Alnorthumbria Veterinary Group.
21839
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Alnorthumbria Veterinary Group.
Location: To be based at our Morpeth site
Hours: 19.5 hours per week
Shift Pattern: Monday, Wednesday and Friday with a share in the Saturday rota to cover holidays
The Exact Shift Pattern Is Below
Monday: 08.00 – 15.00
Wednesday: 12.00 – 19.00
Friday: 08.00 – 15.00
About Alnorthumbria Veterinary Group
Take a look at the practice here:
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
About The Role
Take a look at our short film to recognise the remarkable work thatour Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:
Day-to-day Duties Of The Role Will Include
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What We\’re Looking For In Our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What We Can Offer You
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Minimum Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here:
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here:
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below.
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Health Care Provider
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Industries
Veterinary
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Veterinary Receptionist - Alnorthumbria Veterinary Group employer: CVS Group UK
Contact Detail:
CVS Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - Alnorthumbria Veterinary Group
✨Tip Number 1
Familiarise yourself with the Alnorthumbria Veterinary Group and their values. Understanding their commitment to making pets a priority will help you align your passion for animals with their mission during any interviews or discussions.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication and empathy. Consider role-playing scenarios where you might need to handle distressed pet owners, showcasing your ability to remain calm and supportive.
✨Tip Number 3
Network with current or former employees of CVS Group UK. They can provide valuable insights into the company culture and what it takes to succeed as a Veterinary Receptionist, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your previous receptionist experience in detail. Think of specific examples where you demonstrated resilience and teamwork, as these qualities are essential for handling the emotional situations that may arise in a veterinary setting.
We think you need these skills to ace Veterinary Receptionist - Alnorthumbria Veterinary Group
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles. Emphasise your customer service skills and any experience with animals, as this is crucial for the Veterinary Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your enthusiasm for the role. Mention specific skills that align with the job description, such as communication and empathy, to demonstrate you’re a great fit.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with database management systems. These skills are essential for the role and should be prominently featured.
Showcase Your Customer Service Experience: Since excellent customer service is key for this role, provide examples of how you've successfully dealt with customers in the past. This could include handling difficult situations or providing exceptional support.
How to prepare for a job interview at CVS Group UK
✨Show Your Passion for Animals
Make sure to express your enthusiasm for working with pets during the interview. Share any personal experiences you have with animals, whether it's volunteering at a shelter or caring for your own pets. This will demonstrate that you align with the company's values.
✨Highlight Your Customer Service Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experience and how you've handled difficult situations. Use specific examples to illustrate your ability to provide excellent service.
✨Prepare for Emotional Situations
Working in a veterinary environment can sometimes be emotionally challenging. Be ready to talk about how you cope with distressing situations and maintain professionalism. Showing resilience and empathy will be key to impressing the interviewers.
✨Familiarise Yourself with the Role
Before the interview, review the job description thoroughly. Understand the day-to-day duties and think about how your skills and experiences relate to them. This will help you answer questions more effectively and show that you're genuinely interested in the position.
