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- Tasks: Answer phones, book appointments, and provide a warm welcome to pet owners.
- Company: CVS Group is a leading veterinary services provider in the UK, dedicated to animal care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and a supportive team environment.
- Why this job: Join a passionate team making a difference in pets' lives while developing your career.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career progression pathway available for dedicated receptionists.
The predicted salary is between 20000 - 25000 ÂŁ per year.
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21932
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a
Matt Smith Veterinary Surgery.
21932
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Matt Smith Veterinary Surgery.
Location: Chesterfield
Contract: Permanent
Hours: 30 hours per week
Shift Pattern: Monday – Friday (with 10-hour shifts over 3 days) with a share in the Saturday 09.00 – 12.00 rota (will be a few a year)
About Matt Smith Veterinary Surgery
Take a look at the practice here:
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
About The Role
Take a look at our short film to recognise the remarkable work thatour Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:
Day-to-day Duties Of The Role Will Include
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What We\’re Looking For In Our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What We Can Offer You
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here:
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here:
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Health Care Provider
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Industries
Veterinary
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Veterinary Receptionist employer: CVS Group UK
Contact Detail:
CVS Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Veterinary Receptionist. Understanding the day-to-day tasks, such as booking appointments and handling insurance forms, will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Showcase your passion for animals in your conversations. Whether it's through volunteering at animal shelters or sharing personal experiences with pets, expressing your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of CVS Group. They can provide valuable insights into the company culture and what they look for in a Veterinary Receptionist, which can help you tailor your approach.
✨Tip Number 4
Prepare for potential interview questions by practising responses that highlight your customer service skills and ability to handle emotional situations. This role requires empathy, so be ready to share examples of how you've demonstrated this in the past.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles. Emphasise your customer service skills and any experience you have in a veterinary or healthcare setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and your enthusiasm for the role. Mention specific duties from the job description, such as answering phones and booking appointments, to demonstrate your understanding of the position.
Showcase Communication Skills: In your application, highlight your excellent communication skills. Provide examples of how you've effectively dealt with clients or customers in the past, particularly in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CVS Group UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers at CVS Group.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and staff. Practice clear and empathetic communication in your responses, and be prepared to discuss how you've handled difficult conversations in the past.
✨Prepare for Emotional Situations
The role may involve dealing with distressing situations. Be ready to discuss how you cope with emotional challenges and maintain professionalism while providing support to pet owners during tough times.
✨Familiarise Yourself with the Role
Review the day-to-day duties listed in the job description. Be prepared to discuss how your previous experience aligns with these responsibilities, especially in customer service and administrative tasks.
