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- Tasks: Answer phones, book appointments, and provide a warm welcome to pet owners.
- Company: CVS Group is a leading veterinary services provider in the UK, passionate about animal care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, and access to mental health support.
- Why this job: Join a supportive team dedicated to making pets a priority and enhancing their well-being.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: This role is perfect for animal lovers looking to make a difference in pet care.
The predicted salary is between 20000 - 28000 £ per year.
21940
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Alver Vets.
Location: Would work in both branches Gosport and Stubbington
Contract: Permanent
Hours: 30 hours per week
Shift Pattern: Shift pattern to be discussed but would include a 1-4 Saturday
About Alver Vets
Take a look at the practice here:
About CVS
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority; it\’s at the heart of our work every day.
About The Role
Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK:
Day-to-day Duties Of The Role Will Include
- Answering phones and booking appointments
- Responding to queries via phone, in person, and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What We\’re Looking For In Our Veterinary Receptionist
- Previous Receptionist experience is essential; veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What We Can Offer You
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- And more! For a full list, click here.
Unfortunately, we are unable to accept applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship due to our clinical support roles not meeting the Home Office criteria.
CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, where differences are celebrated, and everyone feels able to deliver their best. We aim to build a workforce more representative of our diverse communities and the people we serve.
To apply for this position, please click \’Apply Now\’.
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Veterinary Receptionist employer: CVS Group UK
Contact Detail:
CVS Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Alver Vets. Understanding their unique offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in their practice.
✨Tip Number 2
Highlight your customer service skills in any interactions you have with the team. Whether it's through networking or during the interview process, showcasing your ability to provide excellent service will set you apart as a candidate.
✨Tip Number 3
Prepare for potential emotional scenarios you might face as a Veterinary Receptionist. Being able to discuss how you would handle distressing situations with empathy and professionalism can impress your interviewers.
✨Tip Number 4
Connect with current or former employees of CVS Group to gain insights into the company culture and expectations. This knowledge can help you tailor your approach and show that you're a good fit for their team.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous receptionist experience you have, especially in a veterinary or healthcare setting. Mention specific tasks you've handled that relate to the job description, such as booking appointments or managing client queries.
Show Your Passion for Animals: In your application, express your enthusiasm for working with animals and your commitment to providing excellent customer service. Share any personal experiences that demonstrate your love for pets and your understanding of their needs.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job requirements listed by CVS Group. Use keywords from the job description, such as 'excellent communicator' and 'teamwork skills', to show that you are a perfect fit for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a receptionist role.
How to prepare for a job interview at CVS Group UK
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the values of CVS Group.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll need to communicate effectively with clients and staff. Practice clear and empathetic communication, and be ready to provide examples of how you've handled difficult conversations in the past.
✨Prepare for Emotional Situations
The role may involve dealing with distressing situations. Be prepared to discuss how you would handle such scenarios, showcasing your resilience and ability to support clients during tough times.
✨Familiarise Yourself with the Practice
Research Alver Vets and understand their services and values. Mention specific aspects of the practice that appeal to you during the interview, showing that you're genuinely interested in being part of their team.
