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- Tasks: Lead a team while providing top-notch service to clients and their pets.
- Company: Join Stokewood Vets, a caring and community-focused veterinary practice.
- Benefits: Enjoy 5 weeks' annual leave, gym discounts, and a health plan.
- Why this job: Be part of a supportive team making a real difference in animal care.
- Qualifications: 2 years' experience as a Veterinary Receptionist and strong leadership skills required.
- Other info: Flexible hours available; apply early as positions may fill quickly.
The predicted salary is between 15600 - 36400 £ per year.
Job Opportunity: Head Receptionist at Stokewood Vets
We have a fantastic opportunity for a Head Receptionist to join our team at Stokewood Vets.
This is a full-time position, working 40 hours per week, with flexibility for fewer hours if needed.
The role involves working Monday to Friday with a shared Saturday rota, likely 1 in 3, which can be discussed at interview.
Responsibilities
- Providing friendly and efficient service to clients and their animals.
- Reception duties such as answering phones, responding to emails, booking appointments, registering new clients, completing insurance forms, dispensing medications, taking payments, and welcoming clients.
- Managing the reception team, staff/holiday rotas, and recruitment.
Candidate Requirements
- At least 2 years\’ experience as a Veterinary Receptionist.
- Strong leadership, communication, and organisational skills.
- Experience managing teams is highly beneficial.
- Previous customer-facing experience is essential.
- IT literacy, including Microsoft Office.
- Excellent command of written and spoken English and numeracy.
- Ability to remain calm under pressure and show empathy.
Training and Salary
Access to our Client Care Hub and support sessions for training. Salary is approximately £26,000 depending on experience (pro rata).
Benefits
- 5 weeks\’ annual leave plus bank holidays, with an extra day per year up to 5 years.
- Staff benefits including discounted gym membership, staff discount, buy & sell holiday, health plan, and more. Details available on our careers site.
Application
To apply, click \’Apply Now\’. Early applications are encouraged as the role may be filled before the closing date.
We are committed to an inclusive workplace where all colleagues are supported to be themselves.
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Head Veterinary Receptionist employer: CVS Group UK
Contact Detail:
CVS Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Head Veterinary Receptionist. Understanding the nuances of managing a reception team and the day-to-day tasks will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to staff management and how you handle challenges.
✨Tip Number 3
Research Stokewood Vets and their values. Being able to articulate why you want to work there and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that assess your ability to remain calm under pressure. Think of scenarios where you've had to manage difficult situations, especially in a customer-facing role.
We think you need these skills to ace Head Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Veterinary Receptionist. Emphasise your leadership skills, customer service experience, and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your commitment to providing excellent client service. Mention your experience in managing teams and how you can contribute to the Stokewood Vets' mission.
Highlight Relevant Skills: In your application, clearly outline your IT literacy, communication skills, and ability to remain calm under pressure. Use specific examples from your previous roles to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CVS Group UK
✨Showcase Your Customer Service Skills
As a Head Veterinary Receptionist, you'll be the first point of contact for clients. Be prepared to discuss your previous customer-facing experiences and how you've handled challenging situations with empathy and professionalism.
✨Demonstrate Leadership Experience
Since managing a reception team is a key part of the role, highlight any leadership or team management experience you have. Share specific examples of how you've motivated your team or improved processes in your previous roles.
✨Familiarise Yourself with Veterinary Practices
Brush up on common veterinary procedures and terminology. This will not only show your interest in the field but also help you answer questions more confidently during the interview.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, training opportunities, and the company culture at Stokewood Vets. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
