Regional Facilities Management Director

CVS Group plc is an AIM listed, international integrated veterinary services provider which delivers to clients through four business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day.

The Group generates revenue of more than £600m from 450 practices across the UK and Australia, with more than 8,500 employees across vets, nurses, other clinical employees and within our support office. In a growing pet market, we are well positioned for both organic and acquisitive growth, and significant investment projects are in progress to enhance our infrastructure and central support for the Group.

The opportunity:

The Regional Facilities Manager is responsible for managing planned and reactive FM service delivery by suppliers and contractors across a regional portfolio of practices, hospitals, laboratories, and crematoria. This role is an internal customer facing role and requires a high level of stakeholder engagement to ensure we are delivering a first-class service to our practices; you will also need a high level of technical experience in facilities management and will be able to utilise your qualifications and experience to manage and support reactive maintenance delivery across a wide range of disciplines. To ensure that Health & Safety and Compliance is at the forefront of all FM service delivery. This is a field-based role, with travel to sites across the South East (including Isle of Wight).

The responsibilities:

• Manage the overall facilities management service delivery across a mixed portfolio, working closely with colleagues across the wider Property department and the H&S team to ensure it is joined up, meets requirements and that any issues are resolved quickly.
• Develop and maintain strong relationships with internal stakeholders and with the Supplier and Contractor base to positively influence outcomes and enable great service provision.
• Be the subject matter expert that supports our property network and internal customers to add value to the wider business through facilities management delivery.
• Proactively work with suppliers and contractors and with the wider CVS team to ensure cohesive and consistently high standard of service.
• Support the development of appropriate technical policies, standards, and guidance.
• Be an integral part of the wider CVS business delivering solutions and innovation.
• Be proactive in monitoring and analysing data trends in order to enable preventative/corrective actions, to understand root causes and make quantifiable decisions and recommendations.
• Take accountability for driving any required process improvements.
• Review the regional and local supplier and contractor base, and their associated performance, and propose solutions to improve.
• Highlight commercial opportunities that continuously add value.
• Drive compliance with the requirements of Health and Safety, relevant legislation and CVS policies and procedures for all property related issues.
• Proactively share best practice across the facilities team, driving a best-in-class mentality.
• Externally network and remain abreast of key facts that present as an opportunity or challenge for the business.

The skills:

• Experience of working in a fast paced, customer centric and multi-site role, with good transferable skills.
• Experienced in stakeholder and customer management with well-developed interpersonal and communication skills, with an ability to influence other managers and to manage relationships both internally and with suppliers and 3rd parties.
• Excellent communication skills both written and verbal.
• Comprehensive experience and track record of providing facilities management service to a large diverse operational estate.
• Excellent capability in technical challenge and root cause analysis.
• Good analytical skills with the ability to assimilate a wide range of data sources to inform decision making.
• Relevant experience of managing performance and driving continuous improvement.
• Comfortable working at pace, under pressure and with analytical and goal-oriented targets.
• High levels of energy, drive, and resilience, with the flexibility to thrive in a fast-paced, dynamic environment.
• Able to prioritise and manage a large and varied workload with high levels of organisation skills.
• Able to evidence that they take time to keep up to date with developments in Compliance.
• Full driving licence essential.

Alongside a salary of £53,000 per annum, we are offering benefits including; a company car, 6.6 weeks holiday, buy/sell holiday scheme, pension matched up to 6%, 1 day extra holiday per year up to 5 years, enhanced maternity/paternity/adoption leave, generous staff discount on pet care and products.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.