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- Tasks: Lead a dynamic technical support team and enhance operational efficiency in fintech.
- Company: Join a scaling payments and fintech business with a proactive culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a fast-paced, always-on environment.
- Why this job: Make a real impact by improving support operations and driving innovation.
- Qualifications: Experience in leading technical support teams and strong skills in SQL and Python.
The predicted salary is between 50000 - 70000 £ per year.
On behalf of our client, a scaling payments and fintech business, we’re looking for a strong Technical Support Manager to help shape a stronger, more proactive support operations function. You will lead and strengthen a growing technical support and operations function in a leadership and technical coaching role, focused on improving incident management, Root Cause Analysis (RCA), monitoring, workflow efficiency, and team capability. You’ll work across support, product, and engineering to help build a more proactive, data-driven operational environment.
Key areas of focus:
- Lead and develop a technical support / operations team
- Improve incident management and escalation processes
- Strengthen Root Cause Analysis (RCA) quality and follow-through
- Drive operational improvements, documentation, and automation
- Improve use of tools including Zendesk and HubSpot
- Build better visibility through metrics, monitoring, and reporting
We’re looking for someone with:
- Experience leading technical support, service operations, or incident management teams
- Strong capability in RCA, incident response, and process improvement
- Hands-on experience with Zendesk, SQL, Python and HubSpot
- A track record of improving workflows, tooling, and operational performance
- Strong stakeholder management and people leadership skills
- Experience in fintech, SaaS, platforms, payments, or other always-on environments will be highly regarded.
Fintech Technical Support Manager in London employer: CVP Talent
Contact Detail:
CVP Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Technical Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you've got experience with SQL, Python, or tools like Zendesk and HubSpot, make sure to highlight that in conversations. Maybe even prepare a mini demo or case study to showcase your problem-solving prowess.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire and express your interest. Sometimes, they might create a role just for the right candidate!
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to get your application in front of the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Fintech Technical Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Manager. Highlight your experience in leading technical support teams and any hands-on work with SQL, Python, or tools like Zendesk and HubSpot. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fintech and how your background makes you the perfect fit for this role. Don’t forget to mention specific achievements that demonstrate your ability to improve workflows and incident management.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles, especially around Root Cause Analysis and operational improvements. We love seeing candidates who can think critically and drive change, so make sure to highlight those experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at CVP Talent
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and Python skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in incident management or Root Cause Analysis (RCA). This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've led technical support teams in the past. Think about specific situations where you improved workflows or team performance. Highlight your approach to coaching and developing team members, as this is crucial for the role.
✨Be Ready to Discuss Process Improvements
Have a few concrete examples of how you've driven operational improvements in previous positions. Whether it’s through better documentation, automation, or using tools like Zendesk and HubSpot, be prepared to explain the impact of your initiatives.
✨Understand the Business Context
Familiarise yourself with the fintech landscape and the specific challenges faced by payments businesses. Being able to discuss industry trends and how they relate to the role will demonstrate your genuine interest and understanding of the company's needs.