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- Tasks: Lead a dynamic technical support team and enhance operational efficiency in fintech.
- Company: Join a scaling payments and fintech business with a proactive culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting opportunity to work in a fast-paced fintech environment.
- Why this job: Make a real impact by improving support operations and driving innovation.
- Qualifications: Experience in leading technical support teams and strong skills in SQL and Python.
The predicted salary is between 50000 - 70000 £ per year.
On behalf of our client, a scaling payments and fintech business, we’re looking for a strong Technical Support Manager to help shape a stronger, more proactive support operations function. You will lead and strengthen a growing technical support and operations function in a leadership and technical coaching role, focused on improving incident management, Root Cause Analysis (RCA), monitoring, workflow efficiency, and team capability. You’ll work across support, product, and engineering to help build a more proactive, data-driven operational environment.
Key areas of focus:
- Lead and develop a technical support / operations team
- Improve incident management and escalation processes
- Strengthen Root Cause Analysis (RCA) quality and follow-through
- Drive operational improvements, documentation, and automation
- Improve use of tools including Zendesk and HubSpot
- Build better visibility through metrics, monitoring, and reporting
We’re looking for someone with:
- Experience leading technical support, service operations, or incident management teams
- Strong capability in RCA, incident response, and process improvement
- Hands-on experience with Zendesk, SQL, Python and HubSpot
- A track record of improving workflows, tooling, and operational performance
- Strong stakeholder management and people leadership skills
- Experience in fintech, SaaS, platforms, payments, or other always-on environments will be highly regarded.
Fintech Technical Support Manager in City of London employer: CVP Talent
Contact Detail:
CVP Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Technical Support Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space, especially those who work in technical support or operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with SQL, Python, or tools like Zendesk and HubSpot, make sure to highlight that in conversations. Share examples of how you've improved workflows or incident management in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on Root Cause Analysis (RCA) techniques. Be ready to discuss how you’ve tackled incidents and improved processes in previous jobs. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fintech Technical Support Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Support Manager. Highlight your experience in leading technical support teams and any hands-on work with SQL, Python, or tools like Zendesk and HubSpot. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fintech and how your background makes you the perfect fit for this role. Don’t forget to mention specific achievements that demonstrate your ability to improve workflows and incident management.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles, especially around Root Cause Analysis and operational improvements. We love seeing candidates who can think critically and drive change, so make sure to highlight those experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at CVP Talent
✨Know Your Tech Inside Out
Make sure you brush up on your SQL and Python skills before the interview. Be ready to discuss how you've used these tools in past roles, especially in incident management or Root Cause Analysis (RCA). This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've led technical support teams in the past. Think about specific situations where you improved workflows or enhanced team capability. This will help demonstrate your leadership skills and your ability to drive operational improvements.
✨Familiarise Yourself with Tools
Since the role involves using Zendesk and HubSpot, make sure you know how these platforms work. If you can, try to get hands-on experience or at least read up on best practices. Being able to discuss your familiarity with these tools will give you an edge.
✨Metrics Matter
Be prepared to talk about how you've used metrics to improve support operations in previous roles. Think about specific examples where you monitored performance and made data-driven decisions. This will highlight your analytical skills and your focus on continuous improvement.