At a Glance
- Tasks: Engage with communities and support customer communication during gas mains replacement projects.
- Company: Leading national Civil Engineering company with exciting growth opportunities.
- Benefits: Salary up to £40k, car allowance, pension, and 28 days holiday.
- Other info: Dynamic role with long-term project pipeline and travel between sites.
- Why this job: Make a real difference in community relations while developing your career.
- Qualifications: Experience in customer liaison and strong communication skills required.
The predicted salary is between 35000 - 40000 € per year.
Are you a Customer Liaison Advisor with excellent customer service skills? Looking for a new challenge with a range of career progression opportunities? If so, then read on!
Our client is a leading national Civil Engineering company who have recently been awarded a long-term utility gas framework contract. To help facilitate this growth, they are looking for a proactive Customer Liaison Advisor to support customer engagement across live gas mains replacement projects. The position will involve ensuring communities remain informed, supported and engaged throughout essential network upgrade works.
Salary: to £40k | Car Allowance | Pension | 28 Days Holiday | Long-Term Project Pipeline
Customer Liaison Advisor Key Essentials:
- Reporting to the Customer Experience Manager, as Customer Liaison Advisor your role will involve supporting communication with residents, businesses and stakeholders impacted by gas mains replacement works.
- Acting as the primary point of contact for customers, responding to enquiries, concerns and complaints in a professional and timely manner.
- The first point of contact, your role will involve providing updates to residents and local businesses regarding upcoming works, potential disruptions and project timelines.
- Working closely with site teams and operational staff to ensure customer communications align with project delivery schedules.
- Maintaining accurate records of customer interactions, feedback and resolutions.
- Supporting the implementation of customer engagement strategies to improve community relations.
- Conducting site visits where required to ensure residents are informed and supported throughout project works.
- Promoting a customer-first culture across project teams and ensuring a positive experience for stakeholders.
Customer Liaison Advisor Requirements:
- Previous experience working as a Customer Liaison Advisor / Officer.
- Strong communication and interpersonal skills with the ability to deal with challenging situations professionally.
- Ability to build positive relationships with residents, local authorities and project teams.
- Full UK driving licence is essential due to travel between project sites.
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Customer Liaison Officer in London employer: CVL:LDN
Join a leading national Civil Engineering company that prioritises employee growth and community engagement. With a competitive salary of up to £40k, a car allowance, and 28 days of holiday, you will thrive in a supportive work culture that values proactive communication and customer service excellence. This role offers unique opportunities to make a meaningful impact on local communities while advancing your career within a long-term project pipeline.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in London
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups related to civil engineering and customer service. It’s a great way to meet potential employers and get your name out there.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to connect with professionals in the field. Engage with their posts and share your insights to showcase your expertise.
✨Tip Number 3
Prepare for interviews by practising common questions specific to customer liaison roles. Think about how you’d handle challenging situations and be ready to share examples from your past experiences.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a straightforward way to get your application noticed.
We think you need these skills to ace Customer Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience as a Customer Liaison Advisor. We want to see how you’ve handled challenging situations and built relationships in the past!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've engaged with communities and supported customer communications.
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents and stakeholders, make sure your application reflects your strong communication skills. We love seeing clear, concise writing that gets straight to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at CVL:LDN
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've handled challenging situations. Think about times when you turned a complaint into a positive experience, as this will show your potential employer that you can handle the pressures of the role.
✨Understand the Company and Its Projects
Do some homework on the civil engineering company and their current projects, especially the gas mains replacement works. Being able to discuss their work and how you can contribute to community engagement will impress the interviewers and show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about how you would communicate with residents during disruptions or how you'd manage feedback from stakeholders. Practising these scenarios can help you articulate your thought process clearly.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication is key. Be prepared to demonstrate your interpersonal skills during the interview. Use clear, concise language and maintain a friendly tone. This will not only reflect your ability to engage with customers but also your fit for the company culture.
