At a Glance
- Tasks: Manage key accounts, prepare quotes, and ensure customer satisfaction throughout the project lifecycle.
- Company: Join a family-run business with 40 years of experience in the commercial vehicle industry.
- Benefits: Gain valuable experience, develop your career, and enjoy a supportive work environment.
- Other info: Dynamic role with opportunities for growth into a Key Accounts Manager position.
- Why this job: Be the vital link between customers and our operations, making a real difference every day.
- Qualifications: Customer service or administrative experience, strong organisational skills, and clear communication.
The predicted salary is between 22050 - 26950 £ per year.
About us: CVL is a family-run supplier to the commercial vehicle industry. Our ambition is to be a market-leading converter for SMEs and fleets of up to 200 vehicles. As one of few bott UK Service Partners, a fantastic technical team and with 40 years within the commercial vehicle space, we are well-positioned to expand this department.
The role: As part of our growth, we're looking for a Key Accounts Administrator to join the team. This role sits at the heart of the customer experience at CVL: you're the thread running from first enquiry through to aftersales care, including warranties. It's a role for someone who genuinely enjoys variety, and takes real satisfaction in seeing a job through from start to finish. You'll work closely with our sales and operations teams, and directly alongside our current Key Account Manager, learning the accounts and the business as you go. Over time, there's a clear path to develop this role into a Key Accounts Manager position as you build your knowledge of our customers, products, and processes.
What you'll do:
- Quoting: preparing customer quotes and proactively following them up, rather than letting them go cold
- Specifications: producing accurate specification documents for bespoke conversions and fitouts
- Purchasing: placing and tracking orders with suppliers to keep jobs on schedule
- Scheduling: coordinating work through the workshop in line with customer timelines and operational capacity
- Customer liaison: being a reliable, friendly point of contact for customers throughout their project, managing expectations honestly along the way
- Supplier liaison: building working relationships with suppliers to keep things moving and resolve issues quickly
- Aftersales care: handling queries and warranty matters after a vehicle has left us, making sure customers feel looked after long after the sale
- Problem solving: spotting where something's about to go wrong (a delayed part, a scheduling clash, a customer with a question) and getting ahead of it
No two days will look quite the same, but you’ll always be the person holding the thread between what the customer needs and what the business is delivering.
What you’ll bring:
- Experience in a customer service, sales support, account management, or administrative role, ideally somewhere with a similar mix of customer contact and operational coordination
- Strong organisational skills and the confidence to manage your own workload and priorities without being told what to do next
- Comfort with numbers and detail, quotes and specifications need to be accurate
- Clear, confident communication, on the phone, in writing, and face to face
- A genuine curiosity about how things work and how to solve problems, rather than just following a script
- Resilience and a level head when juggling multiple live jobs at once
- Proficiency with standard office software (Excel, Outlook, etc.); experience with CRM or quoting is a bonus but not essential
Key Accounts Administrator in Craven Arms employer: CVL Group
CVL Group in Craven Arms is an excellent employer that prioritises employee development and customer satisfaction. With a supportive work culture and clear pathways for career progression, you will have the opportunity to grow into a Key Accounts Manager while being part of a dynamic team that values collaboration and innovation. The company offers a rewarding environment where your contributions directly impact the customer journey, making it a fulfilling place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Key Accounts Administrator in Craven Arms
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CVL Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CVL Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Accounts Administrator in Craven Arms
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CVL Group:Your cover letter is your chance to shine! Tell us why you want to work at CVL Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CVL Group!
How to prepare for a job interview at CVL Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
