The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner is Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including to help meeting housing needs. We are looking for someone to join us on a permanent basis to help support our customers by providing an outstanding experience to all of our customer at the Clyde Valley Group. Working with our customers to understand their needs and manage their expectations to produce quality outcomes and resolutions. In your role you'll be handling all incoming interactions for the organisation for all areas of the business. Overall Purpose and Key Accountabilities: Customer Service: Provision of an efficient and courteous enquiry service to all customers. With a particular emphasis on call handling. Other channels include face-to-face, email, SMS, webchat, online portal, social media. Enquiries will include repairs, housing allocations, rent and payments, estate
Remote Customer Service Advisor in Southampton
