At a Glance
- Tasks: Provide exceptional customer service across various channels, including calls, emails, and social media.
- Company: Clyde Valley Group, a thriving social business making a difference in the community.
- Benefits: Permanent position with opportunities for growth and a supportive work environment.
- Other info: Be part of a growing organisation with a commitment to social impact.
- Why this job: Join a passionate team dedicated to improving lives and communities through outstanding service.
- Qualifications: Strong communication skills and a desire to help others.
The predicted salary is between 20000 - 25000 £ per year.
The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner in Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including helping to meet housing needs.
We are looking for someone to join us on a permanent basis to help support our customers by providing an outstanding experience to all of our customers at the Clyde Valley Group. Working with our customers to understand their needs and manage their expectations to produce quality outcomes and resolutions. In your role, you'll be handling all incoming interactions for the organisation across all areas of the business.
Overall Purpose and Key Accountabilities:
- Customer Service: Provision of an efficient and courteous enquiry service to all customers, with a particular emphasis on call handling.
- Other channels include face-to-face, email, SMS, webchat, online portal, and social media.
- Enquiries will include repairs, housing allocations, rent and payments, estate management.
Remote Customer Service Advisor employer: Cvha
The Clyde Valley Group is an exceptional employer, dedicated to making a positive impact in the community while providing a supportive and inclusive work environment. As a Remote Customer Service Advisor, you will benefit from flexible working arrangements, opportunities for professional development, and a culture that values teamwork and innovation. Join us in our mission to enhance lives and communities, and be part of a growing organisation that truly cares about its employees and the people we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Clyde Valley Group and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling various channels like calls, emails, and social media, think about scenarios you might face and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on what to expect during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Clyde Valley Group.
We think you need these skills to ace Remote Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our mission at Clyde Valley Group. We want to see how you can contribute to our community-focused approach!
Showcase Your Communication Skills:Since you'll be handling various customer interactions, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively resolved customer queries in the past.
Be Personable and Professional:We’re looking for someone who can connect with our customers. Let your personality shine through in your application while maintaining a professional tone. This balance will show us that you can provide the outstanding experience we strive for at Clyde Valley Group.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and gives you a chance to explore more about our values and culture before you hit 'send'!
How to prepare for a job interview at Cvha
✨Know the Company Inside Out
Before your interview, take some time to research The Clyde Valley Group and its mission. Understand their values, the services they provide, and how they impact the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Remote Customer Service Advisor, you'll be dealing with various customer interactions. Think of potential scenarios you might face, such as handling complaints or managing expectations. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to provide excellent service.
✨Practice Your Communication Skills
Since the role involves multiple communication channels, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle different types of customer inquiries. This will help you feel more confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the organisation.
