At a Glance
- Tasks: Build relationships, deliver excellent customer service, and support property improvement projects.
- Company: Join Clyde Valley Group, a forward-thinking organisation dedicated to enhancing customer experiences.
- Benefits: Enjoy flexible working, generous leave, health initiatives, and a commitment to your development.
- Other info: Be part of a supportive team at a pivotal moment in our development.
- Why this job: Make a real difference in people's lives by ensuring safe and sustainable homes.
- Qualifications: Experience in customer service or property services with strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
This is an exciting time to join Clyde Valley Group.
As we continue to invest in our homes, strengthen our Asset and Compliance service and enhance the experience we provide to customers, we're creating a number of new roles within the directorate, including our new Asset and Customer Officer position.
This is a fantastic opportunity for someone who is passionate about both property services and customer experience.
Sitting at the heart of our Asset and Compliance team, you'll help ensure our customers receive a responsive, high-quality service while supporting the delivery of investment, compliance, maintenance and improvement activity across our homes.
You'll be the link between customers, colleagues and contractors, ensuring customers are informed, supported and listened to throughout their journey with us.
This role would suit someone who enjoys variety, takes pride in getting things right for customers and is confident balancing day-to-day service delivery with longer-term improvement activity.
You’ll have the opportunity to develop your knowledge across asset management, compliance, investment and customer engagement, while playing a practical role in helping us deliver safe, well-maintained and sustainable homes.
Reporting to the Senior Asset and Compliance Lead, you will
- Build positive relationships with customers and provide excellent customer service.
- Support the delivery of planned works, investment programmes, compliance activity and property improvement projects.
- Coordinate customer communications, appointments, access arrangements and follow-up actions.
- Maintain accurate records, follow-up actions and customer updates to support effective service delivery, performance monitoring and clear communication.
- Undertake inspections, visits and customer engagement activity to help improve service delivery.
- Work closely with contractors and colleagues to resolve issues and ensure positive customer outcomes.
- Use customer feedback, complaints, inspections and service information to help identify improvements, resolve issues and prevent repeat problems.
- Support a proactive, customer-centred approach to access, communication and engagement around planned, compliance-related and improvement works.
- Help identify opportunities to improve services, customer satisfaction and asset performance.
What We're Looking For
We're seeking an enthusiastic, organised and customer-focused individual who enjoys working with people and making a difference.
You’ll have
- Experience working in housing, customer services, property services, repairs, maintenance or a related environment.
- Excellent communication and relationship-building skills.
- A passion for delivering outstanding customer experiences.
- Strong organisational skills and the ability to manage a varied workload.
- The confidence to work collaboratively with customers, contractors and colleagues to find solutions and drive improvements.
Why Join Us?
These newly created roles reflect our ambition to continually improve the services we provide to customers and invest in the long-term future of our homes and communities.
You’ll be joining a supportive and forward-thinking directorate at a pivotal point in its development, with the opportunity to influence how services evolve, contribute new ideas and play a key role in shaping the future of Asset and Compliance at Clyde Valley.
In return, we offer an excellent benefits package and a supportive working environment where people are encouraged to learn, contribute and grow.
This includes flexible and agile working, generous annual leave, pension contributions, health and wellbeing initiatives, an on-site gym and a strong commitment to learning and development.
- flexible and agile working
- generous annual leave
- pension contributions
- health and wellbeing initiatives
- an on-site gym
- a strong commitment to learning and development
If you're looking for a role where you can make a genuine difference, build strong relationships and help deliver safe, warm and sustainable homes for our customers, we'd love to hear from you.
- Closing date for Applications: Wednesday 16th September 2026 at 5pm
- Interviews are expected to take place on: Thursday 1st October 2026
- #J-18808-Ljbffr
Asset & Customer Officer in Motherwell employer: cvha
Clyde Valley Group is an exceptional employer that prioritises both employee development and customer satisfaction. With a supportive work culture, flexible working arrangements, and a strong commitment to learning and growth, employees are empowered to make a meaningful impact in the community. Joining our team as an Asset and Customer Officer means being part of a forward-thinking organisation dedicated to enhancing the lives of our customers through high-quality service and sustainable housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Asset & Customer Officer in Motherwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at cvha. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like cvha before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Asset & Customer Officer in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to cvha:Your cover letter is your chance to shine! Tell us why you want to work at cvha specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at cvha!
How to prepare for a job interview at cvha
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
