At a Glance
- Tasks: Provide exceptional customer service through various channels and resolve inquiries efficiently.
- Company: Clyde Valley Group, a thriving social business making a difference in communities.
- Benefits: Permanent position with competitive pay and opportunities for personal growth.
- Other info: Flexible working environment with a commitment to community impact.
- Why this job: Join a passionate team dedicated to improving lives and communities.
- Qualifications: Strong communication skills and a customer-focused attitude.
The predicted salary is between 22000 - 26000 £ per year.
The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner in Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including helping to meet housing needs.
We are looking for someone to join us on a permanent basis to help support our customers by providing an outstanding experience to all of our customers at the Clyde Valley Group. Working with our customers to understand their needs and manage their expectations to produce quality outcomes and resolutions. In your role, you'll be handling all incoming interactions for the organisation across all areas of the business.
Overall Purpose and Key Accountabilities:
- Customer Service: Provision of an efficient and courteous enquiry service to all customers, with a particular emphasis on call handling.
- Other channels include face-to-face, email, SMS, webchat, online portal, and social media.
- Enquiries will include repairs, housing allocations, rent and payments, and estate management.
Remote Customer Service Advisor in Essex employer: Cvha
The Clyde Valley Group is an exceptional employer, dedicated to making a positive impact in the community while providing a supportive and inclusive work environment. As a Remote Customer Service Advisor, you will benefit from flexible working arrangements, opportunities for professional development, and a culture that values teamwork and innovation. Join us in our mission to enhance lives and communities, and be part of a growing organisation that truly cares about its employees and the people we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor in Essex
✨Tip Number 1
Get to know the company! Research Clyde Valley Group and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle various channels like calls, emails, and social media. Role-play with a friend or use online resources to sharpen your responses and ensure you come across as friendly and professional.
✨Tip Number 3
Prepare for common customer service scenarios! Think about how you'd handle difficult customers or tricky situations. Having a few examples ready can really impress during your interview and show that you’re proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is key for a remote role.
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Remote Customer Service Advisor role. Highlight your relevant experience and skills that align with the job description, especially in customer service and communication.
Showcase Your Passion:Let us see your enthusiasm for helping others! Share examples of how you've gone above and beyond for customers in previous roles. This will show us that you genuinely care about providing outstanding service.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications without having to decipher complex sentences!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cvha
✨Know the Company Inside Out
Before your interview, take some time to research The Clyde Valley Group and its mission. Understand their values, the services they provide, and their impact on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Remote Customer Service Advisor, you'll be dealing with various customer interactions. Think of potential scenarios you might face, such as handling complaints or providing information about housing services. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to empathise with customers.
✨Practice Your Communication Skills
Since the role involves multiple communication channels, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle different types of customer inquiries. This will help you feel more confident during the actual interview.
✨Showcase Your Team Spirit
Clyde Valley Group values collaboration and partnership. Be ready to discuss how you've worked effectively in teams in the past. Share examples that highlight your ability to support colleagues and contribute to a positive work environment, as this will resonate well with their organisational culture.
