At a Glance
- Tasks: Provide exceptional customer service through various channels, including calls, emails, and social media.
- Company: Clyde Valley Group, a thriving social business making a difference in the community.
- Benefits: Permanent position with opportunities for growth and a supportive work environment.
- Other info: Be part of a growing organisation with a commitment to social impact.
- Why this job: Join a passionate team dedicated to improving lives and communities through outstanding service.
- Qualifications: Strong communication skills and a desire to help others.
The predicted salary is between 22000 - 26000 £ per year.
The Clyde Valley Group (CVG) is a thriving social business and registered charity recognised for innovative and partnership approaches to meeting community needs. Clyde Valley Housing Association (CVHA) is a Registered Social Landlord (RSL) partner in Lanarkshire and East Dunbartonshire. CVHA is the Group’s main operating company and has a track record of delivering housing management, scheme development and high-quality housing services for a diverse range of customers. Our Group continues to grow, and we now own over 4,700 homes and provide factored services to more than 3,000 owners. We are proud that people see us very much as a local and regional landlord and employer. We make a notable difference to lives and communities, including helping to meet housing needs.
We are looking for someone to join us on a permanent basis to help support our customers by providing an outstanding experience to all of our customers at the Clyde Valley Group. Working with our customers to understand their needs and manage their expectations to produce quality outcomes and resolutions. In your role, you'll be handling all incoming interactions for the organisation across all areas of the business.
Overall Purpose and Key Accountabilities:
- Customer Service: Provision of an efficient and courteous enquiry service to all customers, with a particular emphasis on call handling.
- Other channels include face-to-face, email, SMS, webchat, online portal, and social media.
- Enquiries will include repairs, housing allocations, rent and payments, and estate management.
Remote Customer Service Advisor in Derby employer: Cvha
The Clyde Valley Group is an exceptional employer, dedicated to making a positive impact in the community while providing a supportive and inclusive work environment. As a Remote Customer Service Advisor, you will benefit from flexible working arrangements, opportunities for professional development, and a culture that values collaboration and innovation. Join us in our mission to enhance lives and communities, and be part of a team that truly cares about its customers and employees alike.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor in Derby
✨Tip Number 1
Get to know the company! Research Clyde Valley Group and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle various channels like calls, emails, and social media. Role-play with a friend or use online resources to sharpen your skills and boost your confidence.
✨Tip Number 3
Prepare for common interview questions! Think about how you'd handle specific customer scenarios or difficult situations. We recommend jotting down your experiences and how they relate to the role to make your answers stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Clyde Valley Group. Don’t miss out on this opportunity!
We think you need these skills to ace Remote Customer Service Advisor in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Remote Customer Service Advisor role. Highlight your relevant experience and skills that align with our mission at Clyde Valley Group. We want to see how you can contribute to our community-focused approach!
Showcase Your Communication Skills:Since you'll be handling various customer interactions, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively resolved customer queries in the past.
Be Personable and Approachable:We value a friendly and approachable attitude in our team. Let your personality shine through in your written application! Share a bit about yourself and why you're passionate about providing outstanding customer service.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Cvha
✨Know the Company Inside Out
Before your interview, take some time to research The Clyde Valley Group and its mission. Understand their values, the services they provide, and how they impact the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Scenarios
As a Remote Customer Service Advisor, you'll be dealing with various customer interactions. Think of potential scenarios you might face, such as handling complaints or providing information about housing services. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to empathise with customers.
✨Practice Your Communication Skills
Since this role involves multiple communication channels, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle different types of customer inquiries. This will help you feel more confident during the actual interview.
✨Showcase Your Team Spirit
Clyde Valley Group values collaboration and partnership. Be ready to discuss how you've worked effectively in teams before. Share examples that highlight your ability to support colleagues and contribute to a positive work environment, as this will resonate well with their organisational culture.
