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- Tasks: Manage customer experiences for events using innovative technology and ensure project success.
- Company: Join Cvent, a leading tech provider transforming the events industry.
- Benefits: Competitive salary, travel opportunities, and a culture of continuous learning.
- Why this job: Shape the future of work at the intersection of human expertise and AI innovation.
- Qualifications: Bachelor's degree or equivalent experience in customer success or event planning.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Overview
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection.
At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation - AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
In This Role, You Will
- Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent Platform
- Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project
- Communicate and adhere to project milestones and internal metrics
- Directly support and consult with customers on how to best leverage Cvent's Virtual and Onsite Solutions
- Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
- Work with strategic partners to ensure successful delivery of hardware and supplies onsite
- Troubleshoot potential issues to ensure the customer's success at their event
- Configure event specific technology prior to and onsite at customer events
- Manage several concurrent projects
- Work onsite to ensure success on the day of the event - up to 40% travel required
- Perform other duties as assigned
Here’s What You Need
- Bachelor's degree or equivalent experience
- Demonstrable experience in customer success or event planning
- Preferred industry (event) and/or onsite technical event support
- Excellent communication skills (verbal and written)
- Qualified applicants must be able to lift at least 20kg such as large boxes, printers etc, when working at customer events
- Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
- Must be able to integrate knowledge across disciplines to ensure event execution success
- Ability to work within a team to achieve goals
- Strong business acumen, ethics and high integrity
- Excel at developing relationships over the phone, email and in person
- Strong understanding of the onsite event management experience
- Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
- Additional languages would be advantageous
Project Manager, Professional Services employer: Cvent
Contact Detail:
Cvent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager, Professional Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience in customer success and event planning. Share specific examples of how you've managed projects and delivered results – it’ll make you stand out!
✨Tip Number 3
Be ready to adapt! Cvent values agility, so be prepared to discuss how you’ve handled unexpected challenges in past projects. Show them that you can think on your feet and come up with creative solutions when things don’t go as planned.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us. Don’t miss out on the chance to join a team that values innovation and collaboration!
We think you need these skills to ace Project Manager, Professional Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Project Manager role. Highlight your customer success or event planning experience, and don’t forget to mention any relevant tech skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about event management and how your background makes you a perfect fit for Cvent. Be sure to show off your communication skills!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in past projects. We love candidates who can think on their feet and troubleshoot issues effectively, especially in dynamic environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Cvent!
How to prepare for a job interview at Cvent
✨Know Your Stuff
Before the interview, dive deep into Cvent's services and the event management industry. Familiarise yourself with their platform and how it enhances customer experiences. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Project Manager, communication is key. Prepare examples of how you've successfully managed client relationships or resolved conflicts in past roles. Practising clear and concise responses will demonstrate your ability to communicate effectively during the interview.
✨Emphasise Your Adaptability
Cvent values agility and adaptability. Be ready to discuss times when you've had to pivot quickly in a project or adapt to new technologies. Highlighting your ability to thrive in dynamic environments will resonate well with their culture.
✨Ask Insightful Questions
Prepare thoughtful questions about Cvent's approach to integrating AI in event management or how they foster intrapreneurship among employees. This shows your genuine interest in the company and helps you assess if it's the right fit for you.
