At a Glance
- Tasks: Lead tech support for events, ensuring seamless execution and customer satisfaction.
- Company: Join Cvent, a top player in event tech with a global reach.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for growth in a fast-paced, innovative company.
- Why this job: Be at the forefront of event technology and make a real impact.
- Qualifications: Tech-savvy with experience in troubleshooting and event management.
The predicted salary is between 40000 - 50000 £ per year.
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and around 30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, we deliver a comprehensive event marketing and management platform for marketers, event professionals, hotels, and special event venues. We are looking for a Technical Lead to support customers leveraging Cvent’s Virtual and Onsite Solutions in our London office. The position requires a minimum of two days per week in the office.
Responsibilities
- Serve as a technical point of contact for internal and external teams on single or multiple events, ranging in size or complexity.
- Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality.
- Use your passion for technology to create lasting customer relationships.
- Act as a liaison between supplier vendors, team, and customers to quote, order, and manage event‑specific materials.
- Configure event‑specific technology throughout the project lifecycle.
- Manage or support thorough pre‑event testing across various technologies.
- Troubleshoot potential issues to ensure the customer’s success at their event.
- Implement security measures on onsite tools according to client business requirements.
- Manage the Day‑Of implementation team.
- Help develop and improve internal processes specific to managing virtual, onsite, and hybrid projects.
- Identify and define product improvements and enhancements as they pertain to client needs and overall deployment.
- Be able to work weekends or off‑hour shifts to support business needs.
- Travel within this role will vary; approximately 60% of events involve travel.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree or relevant experience.
- Experience troubleshooting technology products.
- Experience and comfort in using consumer electronics.
- Thorough knowledge of networking.
- Experience with Event Tech and Cvent solutions highly preferred.
- Audio Visual and Production experience highly recommended.
- Ability to learn new technology in the market and provide feedback on these technologies.
- Previous experience configuring and troubleshooting software/hardware (Windows and Mac, RFID experience a plus).
- Advanced knowledge of operating systems such as Windows and Mac OS.
- Excellent communication skills (verbal and written).
- Strong ability to communicate technical requirements to clients and professional services teams.
- Ability to collaborate with onsite teams to achieve goals.
- Must be available and able to travel domestically and internationally.
- Strong business acumen, ethics, and high integrity.
- Strong understanding of the event management experience.
- Ability to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence, and Salesforce.com or similar contact management software.
Sponsorship: This position does not offer sponsorship.
Onsite Technician / Technical Lead, Professional Services employer: Cvent
Cvent is an exceptional employer that fosters a dynamic work culture in the heart of London, offering employees the chance to engage with cutting-edge technology in the events industry. With a strong emphasis on professional growth, Cvent provides ample opportunities for skill development and career advancement, while also promoting a collaborative environment where innovation thrives. Employees enjoy the unique advantage of working with a diverse clientele, including Fortune 500 companies, ensuring that every day brings new challenges and rewarding experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Technician / Technical Lead, Professional Services
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cvent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cvent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cvent!
✨Direct Apply to Cvent
Let's not forget to apply directly through the Cvent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite Technician / Technical Lead, Professional Services
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cvent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cvent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cvent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
