At a Glance
- Tasks: Manage customer experiences for events using innovative technology and ensure project success.
- Company: Join Cvent, a leading tech provider transforming the events industry.
- Benefits: Competitive salary, travel opportunities, and a culture of continuous learning.
- Other info: Dynamic environment with opportunities for personal growth and collaboration.
- Why this job: Shape the future of work at the intersection of human expertise and AI innovation.
- Qualifications: Bachelor's degree, experience in customer success or event planning, and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000 employees and 24,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Our technology brings millions of people together at events around the world. In short, we are transforming the meetings and events industry through innovative technology that powers the human connection. Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we are committed to continuous learning and adaptation. We are looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you will thrive here.
In This Role, You Will:
- Serve as a point of contact for the customer, managing their pre-event and onsite experience using the Cvent Platform
- Lead the project through engaging with the customer, vendors and internal resources to ensure the success of the project
- Communicate and adhere to project milestones and internal metrics
- Directly support and consult with customers on how to best leverage Cvent's Virtual and Onsite Solutions
- Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
- Work with strategic partners to ensure successful delivery of hardware and supplies onsite
- Troubleshoot potential issues to ensure the customer's success at their event
- Configure event specific technology prior to and onsite at customer events
- Manage several concurrent projects
- Work onsite to ensure success on the day of the event - up to 40% travel required
- Perform other duties as assigned
Here's What You Need:
- Bachelor's degree or equivalent experience
- Demonstrable experience in customer success or event planning
- Preferred industry (event) and/or onsite technical event support
- Excellent communication skills (verbal and written)
- Qualified applicants must be able to lift at least 20kg such as large boxes, printers etc, when working at customer events
- Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
- Must be able to integrate knowledge across disciplines to ensure event execution success
- Ability to work within a team to achieve goals
- Strong business acumen, ethics and high integrity
- Excel at developing relationships over the phone, email and in person
- Strong understanding of the onsite event management experience
- Able to work with MS Office Suite (Word, PowerPoint, Excel) and Salesforce.com or similar contact management software
- Additional languages would be advantageous
Project Manager, Professional Services in London employer: Cvent
Cvent is an exceptional employer that fosters a dynamic and innovative work culture, where employees are encouraged to embrace AI technology and continuously evolve in their roles. With a commitment to professional growth, Cvent offers extensive training and development opportunities, ensuring that team members can thrive in their careers while making a meaningful impact in the events industry. Located in a vibrant area, employees enjoy a collaborative environment that values creativity and human connection, making it an ideal place for those looking to contribute to transformative solutions in event management.
StudySmarter Expert Advice🤫
We think this is how you could land Project Manager, Professional Services in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the events industry. Attend meetups, webinars, or even local events to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and successes in event management. This will give you an edge when chatting with hiring managers and help them see how you can add value to their team.
✨Tip Number 3
Prepare for interviews by researching Cvent and its culture. Understand their focus on innovation and intrapreneurship, and think of examples from your experience that align with these values. This will show you're a great fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Cvent.
We think you need these skills to ace Project Manager, Professional Services in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Manager role. Highlight your experience in customer success and event planning, and show us how you can bring value to our team at Cvent.
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your verbal and written skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Highlight Relevant Experience:Don’t forget to mention any experience you have with event management or technical support. We love seeing how candidates have successfully managed projects in dynamic environments, so share those stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Cvent
✨Know Your Stuff
Before the interview, dive deep into Cvent's services and culture. Familiarise yourself with their event management platform and how it integrates AI. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your project management skills, especially in customer success or event planning. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Emphasise Communication Skills
Since this role involves liaising with customers and vendors, be ready to discuss how you've effectively communicated in previous projects. Share instances where your communication made a difference in project outcomes or customer satisfaction.
✨Be Ready for Problem-Solving
Cvent values agility and quick thinking. Prepare to discuss challenges you've faced in past projects and how you resolved them. Highlight your ability to troubleshoot and adapt, especially in dynamic environments.
