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- Tasks: Help clients achieve their goals and drive platform adoption through personalised support.
- Company: Join Cvent, a leading tech provider transforming the events industry.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact by connecting people through innovative event technology.
- Qualifications: Bachelor's degree or equivalent experience; fluent in German and English.
- Other info: Dynamic environment with up to 20% travel and excellent career advancement opportunities.
The predicted salary is between 28800 - 48000 £ per year.
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
Due to our focus on continuous global growth, we are now looking to further expand our amazing Sales Team. This position is critical for driving Cvent’s business development efforts and to support Cvent’s goal to become the favourite event management software solution by providing organisers and attendees with simple, yet powerful, event technology.
In This Role, You Will:
- Understand and align with customer’s goals to help them achieve their desired outcomes.
- Drive platform adoption and offer industry best practices to help clients effectively meet said business goals.
- Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity.
- Understand client’s risks and presenting on recommendations and solutions.
- Collaborate with the sales team to introduce new features and opportunities to clients.
- Gather client requirements for future releases of the product.
- Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup.
- Opportunities to meet with clients onsite; up to 20% travel required.
Here's What You Need:
- Bachelor's degree or equivalent experience. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
- Strong business acumen, ethics and high integrity.
- Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools.
- Excel at developing relationships over the phone and in person. Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment.
- Excellent communication skills (verbal and written).
- In addition to English, language skills in German is needed for this role.
- We do not offer sponsorship for this vacancy.
[German Speaking] Client Success Advisor in London employer: Cvent
Contact Detail:
Cvent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land [German Speaking] Client Success Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Cvent's culture, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to articulate how your skills align with the role of a Client Success Advisor. Highlight your experience in building relationships and driving platform adoption, as these are key for success in this position.
✨Tip Number 3
Network like a pro! Connect with current or former Cvent employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Client Services team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cvent family and ready to contribute to their mission.
We think you need these skills to ace [German Speaking] Client Success Advisor in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Advisor role. Highlight your experience with customer relationships and any relevant skills that align with Cvent's goals. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, especially in both English and German.
Demonstrate Your Business Acumen: Cvent values strong business sense, so share examples of how you've successfully navigated client needs or driven platform adoption in previous roles. We’re looking for those entrepreneurial spirits who can think on their feet!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Cvent
✨Know Your Stuff
Before the interview, make sure you understand Cvent's products and services inside out. Familiarise yourself with their event management platform and think about how it aligns with customer goals. This will help you speak confidently about how you can drive platform adoption.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using video to record yourself. This will help you refine your delivery and ensure you come across as organised and articulate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle client relationships. Think of examples from your past experiences where you've successfully navigated challenges or helped clients achieve their goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Embrace Your Entrepreneurial Spirit
Cvent values intrapreneurship, so be ready to discuss how you can take initiative and drive results. Share any experiences where you've acted like an entrepreneur in previous roles, whether it's identifying opportunities for improvement or leading a project. This will show that you align with their culture.
