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- Tasks: Help clients achieve their goals and drive platform adoption through personalised support.
- Company: Join Cvent, a leading tech provider transforming the events industry.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make a real impact in the events space while developing your skills.
- Qualifications: Bachelor's degree or equivalent experience; strong communication and relationship-building skills.
- Other info: Dynamic environment with up to 20% travel and excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
Due to our focus on continuous global growth, we are now looking to further expand our amazing Sales Team. This position is critical for driving Cvent’s business development efforts and to support Cvent’s goal to become the favourite event management software solution by providing organisers and attendees with simple, yet powerful, event technology.
In This Role, You Will:
- Understand and align with customer’s goals to help them achieve their desired outcomes.
- Drive platform adoption and offer industry best practices to help clients effectively meet said business goals.
- Host personalized web-based presentations to customers to align with their needs, discuss adoption, and identify areas of opportunity.
- Understand client’s risks and present recommendations and solutions.
- Collaborate with the sales team to introduce new features and opportunities to clients.
- Gather client requirements for future releases of the product.
- Guide new clients through onboarding by understanding their needs, disseminating training resources and assisting with account setup.
- Opportunities to meet with clients onsite; up to 20% travel required.
Here's What You Need:
- Bachelor's degree or equivalent experience. Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems.
- Strong business acumen, ethics and high integrity.
- Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools.
- Excel at developing relationships over the phone and in person. Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment.
- Excellent communication skills (verbal and written).
We do not offer sponsorship for this vacancy.
Client Success Advisor, Event Solutions in London employer: Cvent
Contact Detail:
Cvent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Advisor, Event Solutions in London
✨Tip Number 1
Get to know Cvent inside out! Familiarise yourself with their event solutions and how they help clients achieve their goals. This will not only boost your confidence but also show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 3
Network like a pro! Connect with current Cvent employees on LinkedIn and engage with their content. This could give you insider tips and might even lead to a referral, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Cvent team and ready to dive into the exciting world of event technology.
We think you need these skills to ace Client Success Advisor, Event Solutions in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Advisor role. Highlight your relevant experience and skills that align with Cvent's mission of transforming the events industry. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since excellent communication is key in this role, ensure your written application reflects your articulate nature. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Demonstrate Your Business Acumen: In your application, showcase your understanding of business goals and how you’ve helped clients achieve theirs in the past. We’re looking for candidates who can drive platform adoption and offer best practices, so share specific examples!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Cvent
✨Know Your Client's Goals
Before the interview, research Cvent and understand their mission to help clients achieve their desired outcomes. Be ready to discuss how you can align with customer goals and drive platform adoption.
✨Showcase Your Communication Skills
As a Client Success Advisor, excellent communication is key. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully developed relationships with clients in the past, both over the phone and in person.
✨Familiarise Yourself with the Tools
Get comfortable with sales automation products like Salesforce.com and web collaboration tools. Mention any experience you have with these tools during the interview to demonstrate your readiness to hit the ground running.
✨Embrace the Entrepreneurial Spirit
Cvent values intrapreneurship, so be prepared to share instances where you've taken initiative or embraced risk in your previous roles. Highlight your ability to adapt in a fast-changing environment and how you can contribute to Cvent's innovative culture.
