At a Glance
- Tasks: Drive client success and foster strong relationships with Fortune 500 clients.
- Company: Join Cvent, a leader in event technology transforming the industry.
- Benefits: Competitive salary, professional growth, and a vibrant work culture.
- Other info: Dynamic environment with opportunities for travel and personal development.
- Why this job: Be part of a team shaping the future of AI-powered collaboration.
- Qualifications: Experience in Customer Success and strong communication skills required.
The predicted salary is between 63000 - 77000 £ per year.
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500.
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Our technology brings millions of people together at events around the world.
In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500.
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Our technology brings millions of people together at events around the world.
In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently.
We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation?
At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA.
We’re looking for candidates who are eager to evolve alongside technology.
If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here.
Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact.
If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
- Global and/or Fortune 500 level client account oversight and ownership
- Cultivate new business opportunities by asking questions, mining opportunities presented and sharing findings with sales
- Monitor user adoption and system usage, recommend strategies to increase usage/adoption
- Maintain strong advisory relationship with key client contacts in positions that can significantly impact adoption
- Monitor user compliance and recommend strategies to increase usage/compliance
- Conduct strategic business reviews to gauge progress, identify areas for improvement, gather and maintain key client metrics to achieve client/company objectives
- Contribute towards new account implementation or guided on-boarding as the primary strategic account owner
- Produce client deliverables such as communications plans, SOP’s, strategic account plans, etc.
- Manage activities and liaise between the client and the various departments within Cvent, including Technology, Sales, Client Services and Marketing
- Design, coordinate and in some cases conduct user training programs
- Provide consultation on business processes and best practices as it relates to enterprise meeting management technology and event sourcing
- Demonstrate detailed product knowledge and gather client requirements for future product releases
- Document, route and track feature requests, and provide client with progress updates
- Contribute towards internal departmental process documentation
- Demonstrate detailed product knowledge and gather client requirements for future product releases
- Support sales related activities and demonstrations when SMM features or functionality is of interest
- Perform other duties as assigned
- Bachelor’s degree or equivalent professional industry working experience strongly preferred. Advanced degree a plus
- Proven experience in a Customer Success role
- Experience working in Fortune 500 corporation, travel, hospitality, software or other high-tech industry a plus
- Prior use of online registration and booking tools preferred
- Excel at developing client relationships
- Ability to work independently and manage multiple projects simultaneously
- Ability to communicate effectively with clients and internal team members
- Proficiency with Microsoft Word, Excel, Power Point and Outlook
- Prior use of products such as Salesforce. com and Web Ex a plus
- Ability to travel up to 15%
We are not able to offer sponsorship for this position.
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Customer Success Manager, Goldcast employer: Cvent
Cvent is an exceptional employer that fosters a dynamic and entrepreneurial work culture, perfect for those looking to thrive in a fast-paced environment. With a strong emphasis on employee growth, Cvent offers comprehensive training and development opportunities, ensuring that you can advance your career while managing major accounts and driving revenue growth. Located in the UK, employees benefit from a collaborative atmosphere where relationship-building and consultative selling are at the forefront of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Goldcast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cvent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cvent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Goldcast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cvent:Your cover letter is your chance to shine! Tell us why you want to work at Cvent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cvent!
How to prepare for a job interview at Cvent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
