At a Glance
- Tasks: Help enterprise customers succeed with Cvent's platform and drive their business goals.
- Company: Join a leading tech provider in meetings and events with a global reach.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and travel occasionally.
- Why this job: Make a real impact by enhancing customer experiences and driving innovation.
- Qualifications: Experience in customer success or account management, with strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Cvent is a leading meetings, events, and hospitality technology provider with 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500.
As a Customer Success Manager, you will partner with enterprise customers to help them adopt the Cvent platform, achieve business objectives, and build mature meetings, events, and sourcing programs. You will lead success planning and day‑to‑day engagement, using data, best practices, and cross‑functional collaboration to drive measurable business outcomes, customer retention, and growth. In addition, you will support venue sourcing initiatives, strengthen customers’ sourcing strategies, and expand the use of venue and vendor sourcing across their organization.
The successful candidate must be process oriented, customer focused, and multi‑tasking with a proven track record against current role metrics. You should be tech savvy, proactive, curious, and capable of proposing innovative ideas. Strong communication skills, executive presentation abilities, and building constructive relationships are essential.
Responsibilities- Manage a portfolio of customer accounts, serving as the designated point of contact for strategic and day‑to‑day engagement with stakeholders.
- Develop and execute success plans that align business objectives, milestones, ownership, and timelines to drive adoption, value realization, and program maturity.
- Monitor customer adoption and engagement trends; translate data and AI‑driven insights into clear recommendations and action plans that increase usage, improve outcomes, and reduce risk.
- Support customers in defining and maturing their venue and vendor sourcing strategy through Cvent Supplier Network and related sourcing capabilities.
- Partner closely with Sales, Account Management, Services, Product, Marketing, and other internal teams to deliver a unified customer experience, support renewals, and uncover expansion opportunities.
- Conduct Customer Success Reviews and other executive‑facing meetings to assess progress, share results, and identify opportunities to optimize programs and expand the relationship.
- Identify when customers would benefit from additional training, enablement, or re‑onboarding, and coordinate with internal teams to deliver the right support.
- Share roadmap updates, capture customer feedback and feature requests, and serve as the voice of the customer internally to influence product and program strategy.
- Maintain strong account documentation, success planning, and operational hygiene in customer success systems and internal tools.
- Contribute to internal playbooks, process documentation, and best practices that improve consistency and effectiveness across the Customer Success organization.
- Perform other duties as assigned.
- Proven track record in Customer Success, account management, hospitality, meetings and events technology, SaaS, or a related customer‑facing role.
- Experience working with cross‑functional account teams in a matrixed environment.
- Strong analytical and consultative skills, with the ability to use data and AI‑driven insights to influence customer strategy and adoption.
- Strong executive communication skills, including the ability to build presentations, reporting, and recommendations for senior stakeholders.
- Familiarity with CRM and customer success platforms such as Salesforce, Gainsight, and collaboration tools such as Teams, Zoom, or Slack.
- Experience with venue sourcing, procurement workflows, or supplier network strategies is strongly preferred.
- Ability to travel up to 15%.
Customer Success Manager employer: Cvent
Cvent is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Customer Success Manager, you will benefit from extensive professional development opportunities, working alongside a talented team dedicated to driving customer success in the vibrant hospitality technology sector. With a commitment to employee well-being and a focus on meaningful engagement, Cvent offers a rewarding environment for those looking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Cvent and understanding their platform inside out. Show us you’re not just another candidate; demonstrate your passion for customer success and how you can help clients thrive.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. Use specific examples to highlight your skills in managing accounts and driving customer engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Cvent.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, account management, and any relevant tech skills that align with what we’re looking for at Cvent.
Showcase Your Communication Skills:Since strong communication is key for this role, don’t shy away from demonstrating your ability to convey ideas clearly. Use examples from your past experiences where you’ve successfully engaged with stakeholders or presented to senior management.
Highlight Your Analytical Skills:We love data-driven insights! Make sure to include instances where you've used analytics to influence customer strategies or improve outcomes. This will show us that you can translate data into actionable plans.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Cvent
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer engagement and retention, and be ready to discuss how you've used data to drive results in your previous roles.
✨Showcase Your Tech Savviness
Cvent is all about technology, so make sure you highlight your experience with CRM and customer success platforms like Salesforce or Gainsight. Be prepared to share specific examples of how you've leveraged technology to enhance customer experiences.
✨Prepare for Executive Communication
Since you'll be interacting with senior stakeholders, practice your presentation skills. Prepare a mock presentation that outlines a customer success plan or a case study from your past experience, focusing on clear, concise communication.
✨Demonstrate Cross-Functional Collaboration
Think of examples where you've worked closely with different teams to achieve a common goal. Be ready to discuss how you navigated challenges and built relationships across departments, as this will be crucial in the Customer Success Manager role.
