Associate Project Manager, Professional Services
Associate Project Manager, Professional Services

Associate Project Manager, Professional Services

London Full-Time No home office possible
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This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.

Overview:

Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the estimated $565 billion global meetings and events industry.

The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role\’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.

Cvent has a diverse, collaborative and open work environment where employees work closely with active members of the market\’s thriving tech & event communities.

In This Role, You Will:

  • Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity
  • Act as the point of contact in managing all planning and Day Of aspects of the event through heavy engagement with the customer
  • Directly support and consult with customers on how to best leverage Cvent\’s Virtual and Onsite Solutions functionality
  • Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
  • Troubleshoot potential issues to ensure the customer\’s success at their event
  • Manage several concurrent projects of differing sizes and complexity
  • Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects
  • Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
  • Configure event specific technology throughout the project lifecycle
  • Manage the Day Of implementation team
  • Work with Finance on project costs
  • Travel within this role will vary based on the type of event projects being managed
  • Perform other duties as assigned

Here\’s What You Need:

  • Bachelor\’s degree or equivalent experience
  • Cvent Advanced Certification and Mobile Solutions Certification preferred
  • Audio Visual and Production experience recommended
  • Event planning, project management or customer success experience would be ideal
  • Excellent communication skills (verbal and written)
  • Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
  • Must be able to integrate knowledge across disciplines to insure event execution success
  • Ability to manage a team to achieve goals
  • Basic networking knowledge an asset
  • Strong business acumen, ethics and high integrity
  • Excel at developing relationships over the phone
  • Good understanding of the event management experience
  • Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

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Contact Detail:

Cvent Recruiting Team

Associate Project Manager, Professional Services
Cvent
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