Technical Lead, Professional Services

Our Culture and Impact

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

Cvent has an exciting opportunity in our London office (minimum 2 days per week in office) for a Technical Lead on the Event 360 Professional Services Team supporting customers leveraging Cvent’s Virtual and Onsite Solutions. The successful candidate must be a process oriented, customer focused, multi-tasking individual with a proven track record against their current role’s metrics and activities. A successful candidate in this role is tech savvy, and approaches event technology solutions with proactivity and curiosity. Further, a successful candidate proposes new and creative ideas, possesses highly effective communication skills and builds constructive and effective relationships.

In This Role, You Will:

• Serve as a technical point of contact for internal and external teams on a single or multiple events, ranging in size or complexity.
• Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality – including RFID equipment, Cvent Registration, iOS and Android devices, Virtual Session Production, etc.
• Use your passion for technology to create lasting customer relationships and leverage your technical abilities to produce successful events.
• Act as a liaison between supplier vendors, team, and customers to quote, order, and manage event specific materials (may require travel to and from supplier vendors).
• Configure event specific technology throughout the project lifecycle.
• Manage or support thorough pre-event testing across various technologies.
• Troubleshoot potential issues to ensure the customer’s success at their event.
• Implement security measures on onsite tools according to clients’ business requirements.
• Manage the Day Of implementation team.
• Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects.
• Identify and define product improvements and enhancements as they pertain to client needs and overall deployment.
• Ability to work weekends or off-hour shifts to support business needs.
• Travel within this role will vary based on the type of event projects being managed – approximately 60%.
• Perform other duties as assigned.

Here’s What You Need:

• Bachelor’s degree or relevant experience.
• Experience troubleshooting technology products.
• Experience and comfort in using consumer electronics.
• Thorough knowledge of networking.
• Experience with Event Tech and Cvent solutions – highly preferred.
• Audio Visual and Production experience highly recommended.
• Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies.
• Previous experience configuring and troubleshooting software/hardware (Windows and Mac, RFID experience a plus).
• Advanced knowledge of different operation systems, such as Windows/Mac OS.
• Excellent communication skills (verbal and written).
• Strong ability to communicate technical requirements to clients and PS teams.
• Ability to collaborate with onsite team to achieve goals.
• Must be available and able to travel domestically and internationally.
• Strong business acumen, ethics and high integrity.
• Strong understanding of the event management experience.
• Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software.

We are not able to offer sponsorship for this position.