Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer onboarding and engagement campaigns to enhance user experience.
- Company: Cvent is a top tech provider for events and hospitality, serving 80% of Fortune 500 companies.
- Benefits: Enjoy a culture of intrapreneurship, diverse perspectives, and opportunities for personal growth.
- Why this job: Join a team transforming the events industry with innovative technology and a focus on human connection.
- Qualifications: Strong marketing campaign skills; experience in hospitality or SaaS is a bonus.
- Other info: Work in a dynamic environment with a focus on collaboration and creativity.
The predicted salary is between 48000 - 72000 £ per year.
Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,700 employees and ~23,000 customers worldwide, including 80% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship – a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:
- Drive an improved customer onboarding experience by delivering progressive onboarding journeys, designing interactive onboarding assets and product learning resources, and automating reminders to complete essential action items, leading to a faster time to value.
- Manage the program execution of customer data-driven adoption and engagement campaigns and automate the evergreen customer marketing programs for an enhanced customer experience and better process efficiency.
- Partner closely with global marketing stakeholders to coordinate campaign scheduling, asset creation, campaign builds, reviews, internal approvals, and reporting.
- In collaboration with the analytics team, own the post-campaign analysis and reporting to optimize and refine the reporting mechanism for customer marketing programs.
- Communicate program timelines, execution, and results to all global stakeholders.
- Manage internal wikis and marketing enablement for relevant programs.
Here's What You Need:
- Strong understanding of marketing campaign design and execution (a customer-focused background will be a plus).
- Ability to manage multiple projects simultaneously.
- Excellent organizational and program management skills.
- Ability to work with multiple stakeholders and under strict timelines.
- Excellent written and verbal communicator.
- Hospitality Industry experience and experience in a SaaS environment is a plus.
Team Lead/ ATL, Customer Marketing (Hospitality Cloud) employer: Cvent, Inc.
Contact Detail:
Cvent, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead/ ATL, Customer Marketing (Hospitality Cloud)
✨Tip Number 1
Familiarise yourself with Cvent's products and services. Understanding their event marketing and management platform will not only help you in interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Network with current or former Cvent employees on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and the specific challenges they face in customer marketing.
✨Tip Number 3
Prepare to discuss your experience with managing multiple projects and stakeholders. Be ready to share specific examples of how you've successfully executed marketing campaigns, as this aligns closely with the role's requirements.
✨Tip Number 4
Stay updated on trends in the hospitality industry and SaaS environments. Being knowledgeable about current market dynamics will help you articulate how you can contribute to Cvent's goals during the interview process.
We think you need these skills to ace Team Lead/ ATL, Customer Marketing (Hospitality Cloud)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Team Lead/ATL position at Cvent. Understand the key responsibilities and required skills, especially those related to customer marketing and project management.
Tailor Your CV: Customise your CV to highlight relevant experience in marketing campaign design, project management, and any specific achievements in the hospitality or SaaS industries. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss how your background aligns with Cvent's focus on customer onboarding and engagement, and mention any relevant projects you've managed.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Cvent, Inc.
✨Showcase Your Customer-Centric Approach
Cvent values a strong understanding of customer-focused marketing. Be prepared to discuss specific examples from your past experiences where you successfully designed and executed marketing campaigns that enhanced customer engagement and satisfaction.
✨Demonstrate Project Management Skills
Since the role requires managing multiple projects simultaneously, highlight your organisational skills. Share instances where you effectively juggled various tasks, met deadlines, and ensured successful project outcomes.
✨Communicate Clearly and Effectively
As an excellent communicator, you’ll need to convey complex ideas simply. Practice articulating your thoughts clearly, both verbally and in writing, as this will be crucial when discussing program timelines and results with stakeholders.
✨Emphasise Your Experience in the Hospitality Industry
If you have experience in the hospitality sector or a SaaS environment, make sure to bring it up during the interview. Discuss how this background has equipped you with unique insights into customer needs and industry trends.
