At a Glance
- Tasks: Showcase Cvent's tech solutions through engaging demos and build strong customer relationships.
- Company: Join a leading tech provider transforming the events industry with innovative solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of AI innovation while making a real impact in the events space.
- Qualifications: Strong communication skills and a passion for technology; experience in SaaS is a plus.
The predicted salary is between 60750 - 74250 £ per year.
- Overview
- Our Culture and Impact
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500.
Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.
Our technology brings millions of people together at events around the world.
In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation?
At Cvent, we're committed to continuous learning and adaptation -AI isn't just a tool for us, it's part of our DNA.
We're looking for candidates who are eager to evolve alongside technology.
If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here.
Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact.
If you're excited to be part of a team that is leading the way in AI-powered collaboration, we'd love to meet you.
In This Role, You Will
- Demonstrate the value of Cvent's technology platform during online and onsite product demonstrations
- Actively understand a prospective or existing customer's requirements, and help showcase how Cvent can solve their pain points
- Develop relationships and collaborate with Sales executives to determine the best approach to win business
- Contribute in the setup, strategy, and design of proof of concepts for valued customers
- Work closely with Product Management to provide customer feedback, and help influence roadmap decisions to solve business needs
- Work to create and maintain collateral, videos and internal sales resources
- Assist RFP writing team with responses to technical product questions
- Help to train and educate the Sales team on new product releases and enhancements
- Travel with Sales executive for onsite demos when appropriate, based upon customer and business needs
- You will develop a solid foundation of all Cvent solutions and integrations, as well as specialize in a specific product as a Subject Matter Expert
- Perform other duties as assigned
Here’s What You Need
- Strong listening skills and the ability to present to an audience over video
- Consultative approach regarding technology and product positioning to both business and technical users
- Excel at developing relationships, both internally and externally
- Ability to multi-task in a dynamic environment while working with many teams
- Flexibility to adapt your day-to-day based on sales demos and internal projects
- Excellent communication skills (verbal and written)
- A strong interest or curiosity in product
- Team player and contribute to team initiatives
- Proficient using general office software applications
- Experience using tools such as Slack, Salesforce. com, and Zoom
- Proven experience within a Saa S company in a customer-facing or product-related position
- Ability to communicate at business level in any of following languages a huge plus: German, French or Spanish
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Solutions Consultant / Senior Solutions Consultant, Event Solutions employer: Cvent, Inc.
Cvent, Inc. is an exceptional employer that fosters a vibrant work culture in the heart of London, where innovation and technology thrive. As a Strategic Solutions Consultant, you'll benefit from comprehensive training, ample opportunities for professional growth, and a collaborative environment that values your contributions. Join us to be part of a forward-thinking team dedicated to transforming the events industry while enjoying the unique advantages of working in a dynamic city.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant / Senior Solutions Consultant, Event Solutions
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cvent, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cvent, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Consultant / Senior Solutions Consultant, Event Solutions
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cvent, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Cvent, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cvent, Inc.!
How to prepare for a job interview at Cvent, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
