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- Tasks: Manage client renewals and drive customer loyalty in the Hospitality Cloud division.
- Company: Cvent is a leading tech provider for meetings, events, and hospitality with a vibrant culture.
- Benefits: Enjoy a dynamic work environment that encourages innovation and offers growth opportunities.
- Why this job: Join a team that values diverse perspectives and fosters a culture of agility and intrapreneurship.
- Qualifications: Bachelor’s degree and 3+ years in a customer-facing, B2B role; SaaS experience is a plus.
- Other info: This role is perfect for those passionate about relationship management and exceeding sales goals.
The predicted salary is between 36000 - 60000 £ per year.
Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship --a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.
In This Role, You Will:
- Manage client renewals with our Hospitality Cloud division.
- Drive retention and customer loyalty, grow current client revenues, and help foster customer relationships.
- Negotiate and close renewals as well as find additional opportunities for Cvent to engage within these clients when applicable.
- Demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments.
- Work with Account Managers to maintain and expand Cvent customer footprint.
- Focus on closing contract renewals among Cvent’s streamlined customers.
- Present products and services information to all accounts.
- Build rapport with customers via phone conversations.
- Set aggressive goals for annual revenue achievement against each account.
- Accurately forecast sales opportunities via pipeline report.
- Monitor and report renewal activity within Salesforce.com.
- Handle customer renewals to prevent contractual gaps.
- Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion.
- Ensure customer issues are acknowledged and resolved within 24 hours.
Here's What You Need:
- Bachelor’s degree is required (strong academic performance is desired).
- At least 3+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed).
- Experience selling or managing accounts in SaaS/technology/hospitality space a plus.
- History of exceeding sales goals is highly desired.
- Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function.
- This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services.
- Experience working in the Event Management industry a plus.
Renewal Manager, Hospitality Cloud employer: Cvent, Inc.
Contact Detail:
Cvent, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager, Hospitality Cloud
✨Tip Number 1
Familiarise yourself with Cvent's products and services, especially those related to the Hospitality Cloud. Understanding the nuances of their Supplier & Venue Solutions portfolio will help you engage more effectively with potential clients during conversations.
✨Tip Number 2
Network within the hospitality and event management industry. Attend relevant events or webinars where you can meet professionals who might have insights into Cvent's culture and operations, which can give you an edge in your discussions.
✨Tip Number 3
Demonstrate your solution-selling skills by preparing examples of how you've successfully managed client relationships and driven retention in previous roles. Be ready to discuss specific strategies that led to exceeding sales goals.
✨Tip Number 4
Showcase your ability to work collaboratively with internal teams. Highlight experiences where you've effectively partnered with sales or client services to enhance customer satisfaction, as this aligns with Cvent's emphasis on teamwork.
We think you need these skills to ace Renewal Manager, Hospitality Cloud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in B2B and revenue-generating positions. Emphasise any experience you have in the SaaS or hospitality sectors, as well as your history of exceeding sales goals.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Renewal Manager position at Cvent. Discuss how your skills in relationship management and consultative selling align with their needs, and provide specific examples of how you've successfully managed client renewals in the past.
Showcase Your Solution-Selling Skills: Highlight your solution-selling skills in both your CV and cover letter. Provide examples of how you've effectively negotiated contracts and closed deals, especially in the context of retaining clients and growing revenues.
Demonstrate Cultural Fit: Cvent values a culture of intrapreneurship and diversity. In your application, mention how you embrace agility and risk-taking in your work. Share experiences that demonstrate your ability to build rapport with clients and collaborate with internal teams to achieve common goals.
How to prepare for a job interview at Cvent, Inc.
✨Understand the Company Culture
Before your interview, take some time to research Cvent's culture and values. They emphasise intrapreneurship and agility, so be prepared to discuss how you can embody these traits in your role as a Renewal Manager.
✨Showcase Your Solution-Selling Skills
Since the role involves negotiating renewals and finding additional opportunities, be ready to provide examples of how you've successfully used solution-selling techniques in past roles. Highlight specific instances where you drove customer loyalty and retention.
✨Prepare for Relationship Management Questions
Expect questions about how you build and maintain relationships with clients. Think of examples that demonstrate your ability to connect with customers and resolve their issues promptly, as this is crucial for the position.
✨Familiarise Yourself with Salesforce
As you'll be monitoring renewal activity within Salesforce.com, it’s beneficial to have a basic understanding of the platform. If you have experience using it, be sure to mention this during your interview.
