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- Tasks: Manage client renewals and drive customer loyalty in the Hospitality Cloud division.
- Company: Join a leading tech company focused on innovative hospitality solutions.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by fostering customer relationships and driving revenue.
- Qualifications: Bachelor’s degree and 4+ years in a customer-facing, B2B role.
- Other info: Ideal for those passionate about hospitality and technology.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and highly motivated Renewal Manager to join our team with a focus on successfully managing client renewals with our Hospitality Cloud division, the Cvent business unit responsible for selling our Supplier & Venue Solutions portfolio. The ideal candidate will drive retention and customer loyalty, grow current client revenues, and help foster customer relationships. This will be the point of contact for assigned renewal customers that will negotiate and close renewals as well as find additional opportunities for Cvent to engage within these clients when applicable.
You will be required to demonstrate solution-selling skills and effectively manage internal relationships with the Sales and Client Services departments to ensure complete customer satisfaction and meet sales objectives as well as assisting account managers with the same urgency.
In This Role, You Will:
- Work with Account Managers to maintain and expand Cvent customer footprint
- Leverage a renewal framework, focusing on closing contract renewals among Cvent’s streamlined customers
- Present products and services information to all accounts
- Build rapport with customers via phone conversations
- Set aggressive goals for annual revenue achievement against each account
- Accurately forecast sales opportunities via pipeline report
- Monitor and report renewal activity within Salesforce.com
- Handle customer renewals to prevent contractual gaps
- Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
- Perform other duties as assigned
- Ensure customer issues are acknowledged and resolved within 24 hours
Here’s What You Need:
- Bachelor’s degree is required (strong academic performance is desired)
- At least 4+ years of experience in a customer-facing, B2B, revenue-generating role (more is welcomed)
- Experience selling or managing accounts in SaaS/technology/hospitality space a plus
- History of exceeding sales goals is highly desired
- Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
- This is not a technical position; but relevant experience might include selling digital marketing solutions, hospitality software, and travel and meeting planning services
- Experience working in the Event Management industry a plus
Renewal Manager, Hospitality Cloud employer: Cvent, Inc.
Contact Detail:
Cvent, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewal Manager, Hospitality Cloud
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and SaaS industries. Attend events, webinars, or even local meetups to get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Practice your pitch! You’ll want to be ready to showcase your solution-selling skills. Prepare a few scenarios where you’ve successfully managed renewals or built customer relationships. This will help you stand out during interviews.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the Renewal Manager role. It shows you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive. Plus, it gives you a chance to showcase your enthusiasm for joining the Cvent team directly.
We think you need these skills to ace Renewal Manager, Hospitality Cloud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Renewal Manager role. Highlight your customer-facing experience and any achievements in sales or account management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the hospitality industry and how your background makes you the perfect fit for managing client renewals at Cvent.
Showcase Your Solution-Selling Skills: In your application, give examples of how you've successfully negotiated contracts or closed deals in the past. We want to see your ability to drive retention and customer loyalty through effective solution-selling!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Cvent, Inc.
✨Know Your Stuff
Before the interview, make sure you thoroughly understand Cvent's Supplier & Venue Solutions portfolio. Familiarise yourself with the Hospitality Cloud division and be ready to discuss how your experience aligns with their offerings. This will show that you're genuinely interested and prepared.
✨Showcase Your Relationship Skills
As a Renewal Manager, building rapport is key. Prepare examples of how you've successfully managed client relationships in the past. Think about specific situations where you turned a challenging client into a loyal one, and be ready to share those stories.
✨Demonstrate Solution-Selling Expertise
Be ready to discuss your approach to solution-selling. Think of scenarios where you identified customer needs and tailored solutions accordingly. Highlight any experience you have in the SaaS or hospitality sectors, as this will resonate well with the interviewers.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview, where you might need to negotiate a renewal or handle a customer issue. Practise these scenarios beforehand, focusing on maintaining a calm and professional demeanour while effectively addressing customer concerns.
