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- Tasks: Guide new customers through the onboarding process of Cvent's software.
- Company: Join a leading tech company transforming the events industry.
- Benefits: Competitive salary, dynamic work environment, and growth opportunities.
- Why this job: Make a real impact by helping customers succeed with innovative technology.
- Qualifications: Bachelor's degree, strong communication skills, and customer-centric mindset.
- Other info: Exciting role starting in March 2026 with potential for multiple positions.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world.
Our Culture and Impact
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
In This Role, You Will:
- Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process
- Initiate a successful customer journey by ensuring customers complete required product trainings
- Host personalized strategy calls for new Cvent users to ensure the completion of major milestones in the event lifecycle
- Demonstrate detailed product knowledge when assisting customers both on the phone and via email
- Drive platform adoption and offer best practice tips
- Complete Post Event Customer Success Reviews to discuss customer feedback, demonstrate the value of Cvent, and close out the onboarding experience
- Lead re-onboarding for existing customers as needed
Here’s What You Need:
- Bachelor's degree with strong academic credentials
- Customer centricity and empathy - must be able to quickly understand customer needs
- Experience working with frustrated customers and de-escalating urgent and high-priority problems
- Demonstrated flexibility and experience navigating environments with lots of ambiguity
- A passion for leading and helping others and a blend of technical and interpersonal skills
- Attention to detail, time management, and task prioritization skills
- Excellent communication skills (verbal and written)
Physical Demands
Multiple positions may be filled from this announcement. We are not able to offer sponsorship for this position.
Onboarding Specialist employer: Cvent, Inc.
Contact Detail:
Cvent, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist
✨Tip Number 1
Get to know the company inside out! Research Cvent's culture, values, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Onboarding Specialist, you'll need to connect with customers effectively. Role-play common scenarios with a friend or family member to build confidence and refine your approach.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with Cvent's platform and think about how you can leverage AI in your onboarding process. Being able to discuss this during your interview will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Cvent team.
We think you need these skills to ace Onboarding Specialist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see how excited you are about becoming an Onboarding Specialist and helping our customers succeed with Cvent's platform.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our mission and values, so don’t hold back!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and understand your thought process.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cvent, Inc.
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Cvent's platform. Familiarise yourself with its features and benefits, as well as how it helps customers achieve their goals. This will not only show your enthusiasm but also demonstrate your ability to communicate effectively about the product.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully understood and addressed customer needs. Highlight your empathy and problem-solving skills, especially in high-pressure situations. This will resonate well with Cvent's focus on customer service and satisfaction.
✨Embrace the AI Angle
Since Cvent values candidates who can integrate AI into their work, think of ways you've used technology to enhance your performance or improve processes. Be ready to discuss how you can leverage AI tools to support onboarding and customer success.
✨Practice Your Communication Skills
As an Onboarding Specialist, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios to showcase your ability to guide users through the onboarding process effectively.